1 /5 M Sanchez: Extremely Disappointed with the Care for our precious grandmother. We trusted this recovery center to provide our grandmother with the care and support she needed, but unfortunately, our experience was incredibly disappointing. After leaving her in their hands, we quickly realized that the center was not equipped to provide the level of care they promised and she needed.
When we first toured the facility, everything seemed fine—clean rooms, friendly staff, and an overall welcoming atmosphere. However, that illusion quickly faded once our loved one was settled in. First off, the communication from the staff (Case Manager especially, Christina and attending doctors) was practically non-existent. We had a hard time getting updates on her condition, and when we did hear from them, the information was vague and incomplete. It felt like we had to chase them down just to know how she was doing.
The biggest issue was the lack of genuine care. We were shocked when visiting her on the 2nd and 3rd day after her arrival—she seemed disoriented, she was given sedatives that made her sleep for days. When we confronted the staff about these issues, the response was dismissive, one nurse blaming another and ultimately told that she was a bit restless. They assured me everything was "fine" without taking any responsibility for the oversight.
We expected a nurturing environment where our grandmother would receive personalized attention, but instead, it felt like she was just another number on their list. Some staff members appeared overwhelmed and unhappy. I was personally told by two nurses that their facility could not assist her with walks (as we initially were told) because they were busy and had too many patients to care for. Are they understaffed?! This only added to the overall sense of neglect.
Ultimately, my grandmother is worse than when she first arrived. We all regret not listening to our gut when we first had concerns. I would never recommend this place to anyone looking for professional and compassionate care for their loved ones.
This experience has been incredibly disappointing and heartbreaking. Please do your research and find a facility that truly values the well-being of your loved one.
