florida Date: 04-08-2025

The Best 18 MEDICAL SERVICES near Kissimmee, FL (Part 2)

MDAddress
1Urology Health Solutions, Inc.410 Celebration Pl #203, Kissimmee, FL 34747
2Orlando Health St. Cloud Hospital2906 17th St, St Cloud, FL 34769
3Celebration Obstetrics & Gynecology410 Celebration Pl #208, Kissimmee, FL 34747
4AdventHealth Centra Care Hunters Creek3293 Greenwald Way N, Kissimmee, FL 34741
5Urgent Care 24/7 Orlando2940 Mallory Cir Ste 204-A, Kissimmee, FL 34747
6AdventHealth Celebration400 Celebration Pl, Kissimmee, FL 34747
7AdventHealth Kissimmee Outpatient Center2400 N Orange Blossom Trail, Kissimmee, FL 34744
8AdventHealth Kissimmee2450 N Orange Blossom Trail, Kissimmee, FL 34744
9HCA Florida Osceola ENT3288 Greenwald Way N, Kissimmee, FL 34741
10Talampas Conrado E MD1506 Village Oak Ln, Kissimmee, FL 34746
11Doctors Surgery Center921 N Main St #203, Kissimmee, FL 34744
12CareSpot Urgent Care of Kissimmee1414 E Osceola Pkwy, Kissimmee, FL 34744
13AdventHealth Heart of Florida40100 US-27, Davenport, FL 33837
14Bisogno Charles D DO201 Hilda St STE 14, Kissimmee, FL 34741
15VAMC Lake Nona, FLVeteran Affairs Medical Center, 13800 Veterans Way, Orlando, FL 32827
16Orlando VA Healthcare System13800 Veterans Way, Orlando, FL 32827
17Select Specialty Hospital - Orlando South5579 S Orange Ave, Edgewood, FL 32809
18Hunters Creek Womans Health Center1160 Cypress Glen Cir, Kissimmee, FL 34741

Urology Health Solutions, Inc.

Address: 410 Celebration Pl #203, Kissimmee, FL 34747

(99) Reviews Urology Health Solutions, Inc.:

Nesli Gursoy I regret not reading the reviews before making the appointment. Unfortunately, all the negative reviews about his behavior are accurate. My husband recently had some concerns due to abnormal test results. This morning, he had a follow-up appointment to discuss them. Unfortunately, his experience was terrible. The doctor was extremely rude and uncaring. He didnt listen, didn’t even mention the abnormal test results and when we asked questions, he became upset. It seemed like he just wanted to write a prescription and get out of the room I believe that professionals like this should not be in practice. I want to make others aware and advise caution before I proceed with filing a formal complaint.
1 /5
Juliet Suarez Im currently looking for vasectomy options for my boyfriend and this place showed up on my Google search. I was super excited because its actually close from home and the doctor seems to have an excellent feedback. But it has been a nightmare trying to get information. The guy from the call center (I dont remember his name) was very polite and helpful but sadly he couldnt respond to all my questions so he offered to send me directly with the billing department for a better assistance since we dont have insurance and we are trying to figure out the exact cost of everything (itemized bill) so we can be prepared. I have called for 4 days straight and NEVER get to the billing department. I even use the email provided by their website to contact them and nothing. Why provide contact information if you are not going to respond?
1 /5

Orlando Health St. Cloud Hospital

Address: 2906 17th St, St Cloud, FL 34769

Images reviews: Orlando Health St. Cloud Hospital

(2214) Reviews Orlando Health St. Cloud Hospital:

Cynthia Thompson This place needs to be shut down…... PLEASE DONT GO TO THIS HOSPITAL!!!!!! This was on two separate visits that I had to go to the hospital with my dad for an emergency. Please do not go. This place is disgusting. They have blood on the floor with needle caps and bloody gauze stuck to the blanket they brought my dad. Looks as if the rooms don’t get cleaned just bed made. Nobody sanitize anything, They put us in a room that was very dirty and disgusting and unsanitized with blood on the floor again the same in the emergency room. My dad was there for three days. They never gave him a bath. They never helped him change his diaper or anything. Please do not go here. The staff are very rude which surprised me. She started yelling at my father because he couldn’t understand her because she had an accent. There is no doctor on staff only RN. I believe doctors are there once in the morning that’s it and then they leave for the rest of the day that’s what I was told. You have to speak with the doctor over a computer. We went for possible stroke for my dad we got there at 11:57am. My dad didn’t get any medication to bring his blood pressure down until after 2 o’clock. I was scared I was panicking because I thought my dad was going to die of a heart attack or severe stroke. They took my dad off the monitor because I kept asking them about his blood pressure going up and they got annoyed with me asking about his bp going up so they took him off the monitor and put him on this little box that he could put in the bed with him so I couldn’t see. I guess it was their way of stopping me from asking questions. The monitor kept going off due to how high his blood pressure was. I’m not sure if they’re short staffed or they just don’t have enough nurses to cover the patients. If you page a nurse they won’t come in until an hour an 30 minutes later. However they’ll answer the page but never send anyone. Adele his nurse sent out a page to the doctor they did not respond until the next day. The nurse in the picture was very nice and helpful as much as she can because she couldn’t speak fluent English however, she seemed and looked as if she was overworked and extremely tired. The doctor also told me do not bring him in if his blood pressure is over 200. Just give the medication that he told me to give him however I gave him the medication and it would not go down and he seemed upset that I brought him in the hospital.
1 /5
Brittany Lawson By far the best experience we have had at a hospital. My husband had a procedure and the nurses were hands down amazing!!! Professional, helpful , funny (wonderful sense of humor ) and overall rock stars! The team of doctors also were helpful and so respectful . I couldnt have ask for such a better team. Did I mention they did everything in such a timely manner as well. I hope these amazing health care workers get the acknowledgment they deserve
5 /5

Celebration Obstetrics & Gynecology

Address: 410 Celebration Pl #208, Kissimmee, FL 34747

Images reviews: Celebration Obstetrics & Gynecology

(1222) Reviews Celebration Obstetrics & Gynecology:

Megan MacDonald This may have been the kindest medical team I’ve ever gone to. Everyone was so helpful. I’m typically a very nervous patient and the reassurance I received was well needed. I highly recommend to anyone going as a new patient. I saw Natalie Bowles and she was amazing and listened to my concerns.
5 /5
Deja Ewing Always a good experience. Valentina was my provider and Julissa was my nurse, I was anxious about my procedure and they worked hard at helping me not be worried and explained everything as they were doing it. Front desk and check out are always welcoming and professional as well. I was pulled back less than 5 minutes after my appointment time. Thank you all for being amazing! :D
5 /5

AdventHealth Centra Care Hunters Creek

Address: 3293 Greenwald Way N, Kissimmee, FL 34741

Images reviews: AdventHealth Centra Care Hunters Creek

(1679) Reviews AdventHealth Centra Care Hunters Creek:

Cristina Chambers Took my Daughter to Centra Care yesterday. Nobody really wants to go to the doctor, but I have to say that Izzy at the front desk , made all the difference. It was nice to learn that we can still count on friendly and compassionate individuals. She was very friendly, caring and yet professional. She made us feel special and not only another patient! She is absolutely a great asset to your company and why not say to all your patients as well. Congratulations on selecting her for this role!! With Gratitude, R. Cristina
5 /5
Susie Hoyos I recently visited the office with my son and was delighted by the friendly and approachable staff. From the moment we entered the building, we were made to feel welcome. The reception area was clean and comfortable, and the front desk staff were courteous and efficient. The nurse was attentive and addressed all my questions, while also being gentle with my son. Dr. McKenzie was outstanding, providing a clear and detailed explanation of my sons care. His professionalism and expertise were truly impressive, and I felt grateful for the experience.
5 /5

Urgent Care 24/7 Orlando

Address: 2940 Mallory Cir Ste 204-A, Kissimmee, FL 34747

Images reviews: Urgent Care 24/7 Orlando

(1330) Reviews Urgent Care 24/7 Orlando:

Jose Cuervo Back to days with Sick children-setting appointments got us in & out. (Less than 15mins first appointment/2nd appointment 20 mins) Also get prescription forwarded to Publix for great out of town service. The BEST place in 407-Orlando
5 /5
Sylvia Febus We arrived and were the only ones there so we were taken care of immediately. We were informed that health insurance is not accepted. Anthony was very personable and made us feel comfortable. The doctor was also friendly and she made us feel at ease as well. My daughter and I were tested and had flu so we had 2 shots each and prescriptions sent to the pharmacy for next day pick up. All in all good experience even with feeling we were at deaths door. The cost was pretty steep since it was for 2 of us but Id say its worth it. Nevertheless well try to get reimbursed by our health insurance if possible.
5 /5

AdventHealth Celebration

Address: 400 Celebration Pl, Kissimmee, FL 34747

Images reviews: AdventHealth Celebration

(4989) Reviews AdventHealth Celebration:

Jeffrey Bykowski I came into Advent Health Celebration with a severe case of pneumonia caused by the flu. The level and quality of care I received was exceptional. Not only did I have a relatively quick recovery but the communication with my primary care provider was excellent! All of my follow up issues were very well communicated to all of my providers. This hospital is amazing! As are all of the staff. They are the very best!
5 /5
Elizabeth Mendez The overall service was excellent. The medical staff and nurses were very friendly and helpful. The only complaint I have is about the person who transported me to the exit of the hospital. To start, he took me on a route he called "short cut" where he took me through some exterior hallways which were covered with some type of paving stones, causing the vibration of the chair to worsen my pain. Upon reaching the outside of the main entrance, he put the brakes on the chair and left the area immediately without even waiting for my husband to arrive with the car to pick me up.
5 /5

AdventHealth Kissimmee Outpatient Center

Address: 2400 N Orange Blossom Trail, Kissimmee, FL 34744

Images reviews: AdventHealth Kissimmee Outpatient Center

(21) Reviews AdventHealth Kissimmee Outpatient Center:

Darlene McCall There is a Lady by the name of Loriann, she works in scheduling, I am a Senior citizen who was blessed to have her answer my call, she has the patience of a saint and knowledge of a scholar, she helped this process of getting my appointment done for my MRI , I’m so relaxed and relieved now that I spoke with her, very professional and friendly, so please know that she has my highest respect and 5 stars and more !!!! Thank You AdventHealth for your great employee, she represents you very well.
5 /5
Rebeca Santana Today I went for a medical appointment that was rescheduled from August to today October 7th 2024 with Doctor Varon, Juan an endocrinologist room 306. I waited for months and they refused to attend me. I paid Copay and they refunded me. They said I would need an ultrasound of my thyroid to be able to treat me. I believe they didnt want to see me because Im a new patient. I lost hours of work to go to the location. I was very mistreated. I dont recommend this place. Terrible and prejudiced doctor. Terrible front office service too. How can I get a ultrassom, if he didnt attend me at the first time? Was a terrible experience. I have a good doctor as primary care from other location, but this place and this doctor are the worst.
1 /5

AdventHealth Kissimmee

Address: 2450 N Orange Blossom Trail, Kissimmee, FL 34744

Images reviews: AdventHealth Kissimmee

(2703) Reviews AdventHealth Kissimmee:

D Huynh Do the nurses here start their shifts by walking around the hospital and introducing themselves to every patient until their shift ends? Ive only been here for 3 days, but I’ve met about 20 new names and faces that I would never see again. It’s wild how many people come through! Kidding aside, I truly enjoyed my stay here thanks to my nurses and tech. Due to the blood loss caused by my condition, my brain wasn’t functioning properly, and I struggled to process information and communicate, including slurred speech at times. Despite this, the staff responsible for my care were incredibly supportive and understanding. Everyone here was exceptional and friendly. They treated me with respect and kindness, always responding quickly. A special shoutout to my nurses and tech: Alexander, Carlos, and Rowana. This hospital truly has some of the best people in the world, and I’m grateful to have been under their care. Alex went above and beyond to make me feel cared for. He was exceptional, kind, understanding, funny, and incredibly caring. Alex was truly the best of the best, and I’ll always keep him in my heart. May God bless him, wherever he may be.
5 /5
Heem Ashar Brought my mom here for chest pain through ER , nurses were awesome and staff conducting tests were great admitted us at 10 am on sat and till 530 pm on Sunday still no answer from doctor of what reports look like and what is further course of action. All tests completed by 1000 am on Sunday and since than internal medicine doctor confirmed all looks good but waiting for heart specialist to look at reports and advise further course of action , mother is tired , she is vegetarian and food here for veg is not that tasty and tired with all the wires and need answer so we can go home but no answer yet. How long of a wait for doctor to read report and advise further course to patient is reasonable ? Keep us in blind is terrible. Advent health is one of best hospitals and ER always helps us out but this experience almost made my mom say never going back to hospitals and ER for treatments and better to just leave in pain at home which is not good.
3 /5

HCA Florida Osceola ENT

Address: 3288 Greenwald Way N, Kissimmee, FL 34741

Images reviews: HCA Florida Osceola ENT

(24) Reviews HCA Florida Osceola ENT:

Karate Boy08 The most rude front desk lady is the one here! By the phone and in person. Gabriela is her name; if you looking for a professional attention better look in another place. I have my appointment yesterday for first time, but I do not go anymore. My mom was there in August and the front lady was speaking to her in the same way. We are paying a service from an specialist. Nothing is free! I was asking for the manager, but never, never is in the office.
1 /5
A I was supposed to have a first time appointment here for tomorrow but I received a voicemail stating they had to reschedule because they did not receive my primary care referral info. Which is fine, but when I call back to reschedule the appointment, no one answers the phone. Ive called at least 4 times throughout the course of the day and they are open for business but it just rings and rings. I wanted to reschedule but it looks like this office is hard to reach, so I unfortunately will be looking for another provider.
1 /5

Talampas Conrado E MD

Address: 1506 Village Oak Ln, Kissimmee, FL 34746

(27) Reviews Talampas Conrado E MD:

Bari Stone Dr. Talampas has provided excellent care to me and my husband for a couple decades. His staff is always helpful, professional and responds to our requests in a timely and respectful manner. Even though we have moved over 75 miles away, Dr. Talampas is still our primary physician for our semi-annual medical exams... and for everything that happens in between those visits! His standard of care is superb!
5 /5
Lisa Hartman Dr. Talampas is an excellent doctor. He is a rare find in these times of insurance companies dictating care. He listens to his patients and doesn’t rush people in and out. He educates his patients about any health conditions they may be dealing with and TRULY works in the interest of what’s best for the patient. As with all clinics around here, his office is very busy and you can expect to wait a little while for your appointment, but the care you receive is top notch. We don’t know of another practitioner with the level of care & compassion that we’ve found here. 5 stars. ⭐️⭐️⭐️⭐️⭐️
5 /5

Doctors Surgery Center

Address: 921 N Main St #203, Kissimmee, FL 34744

Images reviews: Doctors Surgery Center

(8) Reviews Doctors Surgery Center:

B C Yesenia and the Nurse Practitioner, Beth were really nice. The nurse was very thorough and knowledgeable before my surgery. Sarah is also nice and made me feel at ease when I went in to get my cataract taken out.
5 /5
Welo and Goldo The Doctor and his whole staff are very nice . It’s a nice place to go . They will take care of you well. But here’s the BUT, even when you set up a scheduled appointment you still do not get seen for thirty minutes or more. Obviously he is popular and well liked .
4 /5

CareSpot Urgent Care of Kissimmee

Address: 1414 E Osceola Pkwy, Kissimmee, FL 34744

Images reviews: CareSpot Urgent Care of Kissimmee

(1990) Reviews CareSpot Urgent Care of Kissimmee:

Krissia Guerrero Terrible service, long wait, even with an appointment. Came for a drug test required by my new employer and they sent me here and worst place to come to. Heard someone waited an hour and half even with an appointment. If you come here I recommend coming soon as they open. By the way Saturdays they only have one doctor on staff and one person for drug test.
2 /5
Danilo Labrador All the medical staff, including the nurses and the cleaning staff, are all very kind and attentive. I recommend them 101%.
5 /5

AdventHealth Heart of Florida

Address: 40100 US-27, Davenport, FL 33837

Images reviews: AdventHealth Heart of Florida

(975) Reviews AdventHealth Heart of Florida:

Brenda Liz Rosario Came to the hospital because my disable son pull his Gtube out and they did pray to make sure the tube is in his stomach. Then the doctor say he need a cat scan I say no because my son is not going to stay still and I dont want them to put him on sedation. I know they didnt like it but he pull his tube out everyday in the house and at the daycare and me and the nurses at the daycare put the tube back in he doesnt need pray or cat scan so why exposing him through all that when is not necessary. Nemours hospital use to replace the tube only when I didnt have an extra tube in the house. I feel like they dont know what they doing. As Im waiting my son had a seizure and as soon the seizure pass they all walk out the room and didnt even assist to put him in the bed. It was a total mess. Im disappointed.
1 /5
Denise Oberlies My sister fell down a hill and broke her arm. We went into the Heart of Florida hospital, where all the people we encountered were very friendly and helpful. The issue comes in as we were preparing to leave. The doctor came back into the room and said that they didnt have any slings available, and that because of where the break is, a cast wouldnt work. He also said that a cuff brace is available everywhere, we could just pick one up. He fashioned a sort of sling out of the fabric that is used under a cast. We have been to all the drug stores, local stand alone pharmacies searching and have been told that they might/probably do have it at the supply store in Winter Haven (25 miles away), but they are already closed... What hospital doesnt have the products they need to treat patients. Update: 9 days later, a physical therapist came to the house, and advised they couldn’t start working on her arm due to the severity of the break. She can’t move her arm at all for three weeks. Why didn’t we know this before leaving the hospital???? Update 2: responded to the above request from Advent Health for more info, and received a call from Emergency room supervisor, who shared that there were slings, shared even more information that should have been shared at initial visit, and that the team would be working together to be sure that future patients would be better served. They appear to be trying to be better for the people they serve.
3 /5

Bisogno Charles D DO

Address: 201 Hilda St STE 14, Kissimmee, FL 34741

(21) Reviews Bisogno Charles D DO:

zulmi shafaat I wish I could give no star to this doctor and clinic. I arrived at this location thirty minutes before my appointment time. First I had a hard time finding parking. It took me 15 minutes just to find a parking spot which was a distance from this location. When I got there the receptionist informed me that the doctor was not in the office but he would be there shortly. I didnt say anything and started to complete my visit forms. There were a couple put patients waiting in the room. A few minutes later a nurse walked out of the office and informed another patient that the doctor still had not arrived and she had no idea what time he would be in. I asked the receptionist that please not charge my insurance and informed her that I was leaving. The nurse started to ask the reason for leaving and expected me to wait for the doctor by saying that my appointment was at 2 pm and the doctor would be there. I responded that there were still patients waiting before me. There was no apology. The attitude was like if I have to wait regardless.
1 /5
Laura Fernandez Doctor charles bisogno is a great specialist and I’m truly grateful of being his patient. Back in 2023 I went to the ER for dehydration and a lot of pain in my left side. Had diarrhea for more than 3 weeks and I stopped eating as well, was looking for any specialist to take care of me with no luck every single specialist was booked up to 2 weeks in advance and I was already in really bad shape. I found this doctor thru my insurance and I called on a Friday and they had a spot for the same date at 1 pm. When I went for my appointment he carefully checked me and scheduled me for a colonoscopy asap ( I was found with colitis ) my diagnosis was diverticulosis on my left side. This location is always willing to help their patients and the staff is super friendly and caring. Doctor Charles is super honest and blunt which I love. I was shocked with the bad reviews talking about him being rude which is not true.
5 /5

VAMC Lake Nona, FL

Address: Veteran Affairs Medical Center, 13800 Veterans Way, Orlando, FL 32827

Images reviews: VAMC Lake Nona, FL

(732) Reviews VAMC Lake Nona, FL:

Bens Assembly Service These folks serve the VA selflessly, and deliver its mission flawlessly. Timely, honest, caring, fast and warm customer service. A huge thank you to the kitchen, custodial, linen, and hospitality teams. This place is like a spot less five star hotel. Everything was delicious, fresh, clean, and only a call away. Trash was taken out in my room multiple times a day, as well as cleaned. Clean towels, and pjs whenever I needed. I was incredibly impressed with the level of hospitality, cleanliness, and customer service that was constantly provided.
5 /5
Redditt Sabrina (Sabrina) The mental health facility at this location is terrible! Our vets deserve better. My husband has been calling for weeks about a medication that he relies on, but nobody ever calls back. A lot of these sad stories of Vets losing the battle of depression could be addressed by the doctors and nurses simply following through. The people in this office see their patients as another number. Just get them out of your face and off the phone so they dont have to deal with them anymore. This is unacceptable and why people dont want to reach out for help.
1 /5

Orlando VA Healthcare System

Address: 13800 Veterans Way, Orlando, FL 32827

Images reviews: Orlando VA Healthcare System

(199) Reviews Orlando VA Healthcare System:

Ronald Herbas My first time engaging with a VA medical facility, and I can honestly say it was the best medical experience I’ve ever had. From the information booth to my doctor’s checkup and finally to the pharmacy, the VA in Lake Nona was exceptional. It made me feel proud to have served in the U.S. Army.
5 /5
Missy Mels I had an amazing experience with Clyde from Radiology. I have trauma with xrays and claustrophobia. I started out crying with flashbacks & he had me laughing in no time. He did everything possible to make me feel comfortable in a situation where I didnt think I could go through with it. He was quick & gave me updates to help me along with way. I am very grateful for him. Angie was also incredibly helpful and comforting. I hope to run into more people like that throughout my medical journey.
5 /5

Select Specialty Hospital - Orlando South

Address: 5579 S Orange Ave, Edgewood, FL 32809

Images reviews: Select Specialty Hospital - Orlando South

(210) Reviews Select Specialty Hospital - Orlando South:

M Sanchez Extremely Disappointed with the Care for our precious grandmother. We trusted this recovery center to provide our grandmother with the care and support she needed, but unfortunately, our experience was incredibly disappointing. After leaving her in their hands, we quickly realized that the center was not equipped to provide the level of care they promised and she needed. When we first toured the facility, everything seemed fine—clean rooms, friendly staff, and an overall welcoming atmosphere. However, that illusion quickly faded once our loved one was settled in. First off, the communication from the staff (Case Manager especially, Christina and attending doctors) was practically non-existent. We had a hard time getting updates on her condition, and when we did hear from them, the information was vague and incomplete. It felt like we had to chase them down just to know how she was doing. The biggest issue was the lack of genuine care. We were shocked when visiting her on the 2nd and 3rd day after her arrival—she seemed disoriented, she was given sedatives that made her sleep for days. When we confronted the staff about these issues, the response was dismissive, one nurse blaming another and ultimately told that she was a bit restless. They assured me everything was "fine" without taking any responsibility for the oversight. We expected a nurturing environment where our grandmother would receive personalized attention, but instead, it felt like she was just another number on their list. Some staff members appeared overwhelmed and unhappy. I was personally told by two nurses that their facility could not assist her with walks (as we initially were told) because they were busy and had too many patients to care for. Are they understaffed?! This only added to the overall sense of neglect. Ultimately, my grandmother is worse than when she first arrived. We all regret not listening to our gut when we first had concerns. I would never recommend this place to anyone looking for professional and compassionate care for their loved ones. This experience has been incredibly disappointing and heartbreaking. Please do your research and find a facility that truly values the well-being of your loved one.
1 /5
Mark Trean Clean! Friendly! Competent staff! Food is very good! I am very grateful my sister in law got a bed here for the remainder of her hospital stay. Thank you Specialty Hospital!! Oh and she says they are very well equipped and able to assist her with her physical therapy needs as Apopka Advent pt was EXCELLENT also! We are a blessed nation with the BEST healthcare in the world!!!
5 /5

Hunters Creek Womans Health Center

Address: 1160 Cypress Glen Cir, Kissimmee, FL 34741

Images reviews: Hunters Creek Womans Health Center

(573) Reviews Hunters Creek Womans Health Center:

Grace Lisboa I had an incredibly frustrating experience during my appointment on Saturday, February 22nd, at 11:20am, which I had scheduled three weeks in advance and confirmed both by phone and text. Upon arriving at the office, the receptionist, Betsy, informed me that my appointment was canceled due to an issue with two profiles in their system and incorrect last names. This explanation was unclear and confusing, so I asked for further clarification. Betsy then explained that my previous profile was still active, and due to this, my appointment was canceled. I was not notified about this cancellation, despite receiving confirmation of the appointment. When I showed her the confirmation, her response became increasingly agitated. She claimed that I was there for an appointment on January 3rd, and that I should have used the same profile. However, I had never made an appointment in January, and the idea that I had missed one was completely incorrect. Betsy then asserted that she had multiple photos of me from that visit on January 3rd, which she claimed she would print out to prove I had been there. At this point, I became concerned that there might be fraudulent activity involving my insurance, as I was obviously certain I had never visited the office in January. Instead of addressing my concerns calmly, Betsy raised her voice, making the situation even more uncomfortable. After a few moments, I called my husband, so he could come pick me up since I was no longer having an appointment. Betsy continued to yell and interrupt while I was on the phone, even though I made it clear that I was not blaming her for the cancellation, but was deeply disappointed with the lack of communication and professionalism. She informed me that my appointment had been rescheduled for March, but I had never been notified of the cancellation or the rescheduling. When I asked her to cancel it altogether, as I no longer wished to continue with their services, she became even more upset. When my husband arrived to seek further clarification, especially regarding the claim that I had been there on January 3rd (a day when I was actually out of the country), Betsy’s behavior shifted dramatically. She then denied everything she had previously said, twisted the whole story, and had a whole different attitude. Given that this is a women’s health center, it is incredibly concerning that Betsy displayed such a lack of professionalism and communication skills. Her confrontational attitude and inability to handle the situation left a lasting negative impression. Women’s Health Center lost a patient this Saturday because of your frontline professional, as it is clear that her skills are not well-suited for customer-facing positions.
1 /5
Anissa H The staff and providers are wonderful, attentive, and friendly, and they make you feel comfortable. However, the end of visits often involves a lack of follow-through, creating significant inconvenience and frustration. This requires repeatedly calling the office for follow-up on outpatient orders, like lab orders and prescriptions, etc., after the appointment, leading to unnecessary back-and-forth outside of the scheduled visit time.
3 /5