Smiles at Heathbrook - Ocala (FL)

1 /5 susan chen: This is the first review I’ve ever written, but this experience compelled me to share. I used to visit this dental office regularly for all my dental needs—deep cleanings, crowns, everything. I even brought my husband here. However, my most recent interactions have been deeply disappointing. When I last called to schedule an appointment, I had a few questions about the procedure. Instead of providing clear answers, the staff responded with a rushed, dismissive, and condescending tone, as if I were a bother for asking. They used dental jargon I didn’t understand, and when I inquired about pricing, they brushed me off as though I didn’t care, or even possibly that couldn’t afford it. I left that call feeling disrespected but chose not to leave a review at the time. Not too long after, the office called me to schedule a checkup. I took that opportunity, not to make an appointment, but to express my concerns about my previous experience. They never followed up on my complaint. Six months passed, and I decided to give them another chance. When I called to make an appointment, the staff asked me for my name and other information. Instead of welcoming me back (maybe welcoming back is a stretch for this office, they didn’t even acknowledge the fact that I wanted to make another appointment), they responded with something along the lines of, “You’ve already had a bad experience here before…” almost as if they were trying to make it clear they didn’t want me as a patient. When I said “if you guys don’t want to take me back, that’s fine”, I was met with silence—an answer in itself. What’s most concerning is that they had left a note on my file about my complaint but never once reached out to address it. Instead of resolving the issue, they chose to use it to push me away. For anyone considering this office: While I can’t convey the full extent of the condescension I experienced, I can confidently say that no part of this was a misunderstanding. Either multiple employees here are consistently having bad days, or this behavior is a pattern. To Smiles at Heathbrook: You are not the only dentist in Ocala. Please hold your staff accountable. Professionalism and basic respect should not be too much to ask. Treat patients the way you’d want to be treated

4 /5 Audri Zanatta: The front desk staff is great. The dentist pushes Invisalign and seems overbooked a lot of the time so procedures feel rushed. From my experience, you cant choose which services you want for your children (other than denying fluoride) and they wont let you go back with your 3 year old because "there isnt enough room". That was the biggest deal breaker.

5 /5 Mack Marisa (Fitness Before Dawn): I am happy I came across this office in my search for a new dentist. My first visit went very well. The atmosphere was nice and clean, and friendly staff. Annie and Desiree were very pleasant and professional as they assisted me. Dr Vick who was filling for the regular Dr was exceptional, I appreciated that he and Amanda my hygienist, explained my treatment plan in way I could understand the reasoning so I could make an informed decision. I highly recommend this office.

3 /5 Lorraine Pigott: The hygienist, Amanda, was very good to work with. As a new patient she was very understanding and patient. Although, she did go through a gamut of options for my teeth that seemed a bit on the sales side. The Dentist, on the other hand, was short, blunt and seemed a bit irritated when having a conversation with her. Not sure if running a little bit late to my appointment due to mistakenly going to a different location for teeth cleaning is what caused this attitude with the doctor.