1 /5 Kim Pickens: I went into this salon on a recommendation of an acquaintance. No one except for the owner, spoke one bit of English. To communicate with my nail tech, I had to use Google translate. When I made the appointment, I told her I was going to be coming on my lunch break and did they think it could be done in one hour. The owner told me that it would at least be an hour and 15 minutes, which i explained was fine. The entire time the lady was doing my nails, She kept acting rushed like she felt like she was in a hurry. the owner hovering, 4 separate times I told her that it was fine, no rush. When finished I left the salon making sure I gave a good tip! Only negative I would say is that she was rough on my nail-beds filing, filing and filing more with all of her equipment to the point, she drew blood twice. I noticed that the normal process I always go through with dipped powdered Nails was done differently by her. She added cuticle oil to my nail beds and a spray product prior to dipping them. within 3 hours, two of my nails popped off in one piece. I called the salon and was able somehow able to communicate with them to tell them that I needed to get a couple of them repaired.I went at lunch the next day. ( took 30 minutes) She seemed shocked that the nails fell off. These were powder dip nails and that is just NOT something that happens! She fixed the two nails and made the comment on Google translate that she was so glad her owner wasn’t there. I over Communicated that I was not upset, and that I appreciated her fixing the nails. Next day 4 more nails, came off in one piece. At that point, I was frustrated. I called the salon asked to speak to the owner, she not there. I asked for someone who spoke English, no one did so one of the customers ( unprofessional ) did. I told the customer what happened and they said they would have the owner call.The owner called an hour later. I’m not sure what I was expecting, but I was not expecting what I got, the owner started talking over me immediately, went into how it was MY fault because I was rushing her tech. I tried to talk and she just kept talking over me. She-said that she had already refunded my money, that no one had ever complained about this tech before, and that she was sorry I was not happy. I told to her that I would like to get a word in edgewise, that is when I told her that I in NO way rushed her tech, it was even longer than what she told me it was going to be. I told the nail tech that she did not need to rush. I told her that it was unheard of for powder nails to just pop off in one piece. Her explanation was that it wasn’t dried. Seriously? I sat under lights with heat three separate times on each hand, I will never go back to this establishment! First of all, if you’re going to have a Salon in a primarily English-speaking island do yourself a favor and at least hire ONE English-speaking worker. It was very unfair to the staff and to me as a customer. And as a customer, I should NEVER have to get on the phone and talk to an upset client FOR you. That in itself is ridiculous.
I ended up driving right up the road to another salon and they were shocked when I showed them the whole nails that came off my hand which I saved( see picture attached) They said that with powder nails if it is done correctly, they are impossible to pop off. They have to be soaked off. (which of course I already knew.) The lady was able to redo my nails in 35 minutes!!. She was literally Calling over workers in her salon to show them the popped off Nails. They were all laughing, all of them in agreement that they did not use the correct products to do dip nails.The lady that did my nails at the first salon was very sweet, and I’m sure is doing the best with what she has been given by the owner. But at the end of the day, STOP doing powdered nails until you have the right equipment and people trained on the right equipment! However, thank you for giving me a full refund. That was the right thing to do!
