Steve Johnson Automotive - Fernandina Beach (FL)

2 /5 Mark H: This review should have happened a couple years ago but I just recalled it was worth the effort after scrolling the map and seeing this place come across my screen... So ahhh what the heck here we go. I call on probably a Thursday the week prior to set up an "appointment" for the next week. They tell me to come in bright and early on Tuesday. OK you got it. So I show up at the time they told me... Im the only one in the parking lot. Cool. To my surprise they dont open for another 30 minutes. The shop opens and I say hey whats up Im here for my AC in the Tahoe thats not working. Oh OK... Well that guy doesnt show up for another hour.. Cool. So I hand them the keys now thoroughly annoyed that 90 minutes of my life have been wasted and then I head to wal Mart because you know.. I dont have a ride home. I come back later. I see the car has moved. And some more time goes on. At this point I get all the way to near noon and I cant take it anymore so my boiling point with customer service across the board finally hits its max and I shout "Whats going on? Can I get an update? I scheduled an appointment for first thing and Im sitting here wondering if Im going to even get a whiff of an update." At this point we all keep it pretty calm and talk like adults but Im made to look like I dont know what Im talking about because allegedly I never booked an appointment... This was a "courtesy walk in." and then my poorly timed blow up happened right when they were reviewing my paperwork finally. So to add insult to injury I got to pay for something they couldnt even fix then as a diagnostic and I tapped out and just took it somewhere else. So to sum it all up... I get it. People and locals love this shop for some reason. Its like the T rays of automotive shops on the island. I cant give them one star because I dont think its that serious but Ive just never set up a time with an auto shop where I call the week prior and then get three different wildly absent things about the time and or nature of the appointment that should have been scheduled. And they did technically diagnose it correctly. I just cannot stand having my time wasted. So now two things will probably happen. Steve will reply to this in Angst as he does to all negative replies and come up with a well worded response to say how wrong I am and the other will be something along the lines of its preposterous that you waited 2 years to shout to the sky about this. But hey. He has that right to do so. Just like I have the right to drop this review.

5 /5 Scott Murray: We are snowbirds and heard from friends Steve Johnson automotive was the place to go for car issues. We have gone there twice and they have been outstanding to work with- knowledgeable , with very fair pricing ,very friendly and kind. They are our go to place from now on.

5 /5 Richard Rogers: Visiting the island and had a nail in a tire. Steve’s had me in and out in 15 minutes. Fantastic service. Highly recommend them for any of your needs.

5 /5 Juan Mayol: We recently moved to Amelia in 2021 and are still getting to know all of the local businesses. Based on the recommendations from two life long residents, we visited Steve Johnson Automotive to have a flat tire repaired. I called SJA and was assisted by Scott, who was warm, courteous and helpful and told me to come right over. The whole process took less than 20 minutes. I was going to go on a long road trip and was concerned about taking to the road with a "repaired" tire. Scott assured me that, once repaired, the tire would be as good as new. Instead of taking advantage of my concern to try to sell me new tires, Scott measured the thread on the tires and assured me that there was no reason to replace the tires at this time. I was greatly impressed by Scotts professionalism and service. I would not hesitate to go back to SJA for service and have been telling all my friends about this great local business. Thank you, Scott!

5 /5 Rob: We have been taking our vehicles to Steve Johnson for years. They simply are the very best. Everyone one there is kind, knowledgeable and honest. Scott is always professional and genuinely does an A+ job in every way. Thad is awesome, and I wouldnt consider taking our vehicles anywhere else.