Madewell - Jacksonville (FL)

2 /5 Stan Furlong: My wife was searching to find her "next favorite jeans". We were unaware if Madewell jeans, but when visiting the store, we were impressed with variety of types/styles/fit. We took our time and she tried on many options. After many attempts, she was unable to find what she was looking for and decided to try another day. If that was the end of the story, there would be no headlines. But, It was then I went to the manager and asked if it was their policy to not only ignor, but actively avoid assisting customers that were obviously there for approx. 30 minutes. The manager fell over herself apologizing, and offering assistance and future discounts. At the prices they are asking, no retailer can expect customers to accept this level of service.

5 /5 Nichole Schacht: The ladies that helped me on Friday night were incredible! I wish I had asked their names. They helped me figure out a size for a product they didn’t have in store so I could order online and just chatted and made me feel so welcomed. I don’t shop in store much anymore, but they definitely made it a wonderful experience and made me want to go back!

4 /5 Tonia Rivers: I took a star away because nothing was on sale. Military discount loved that amazing sales associate very helpful store organized!

5 /5 sue fletcher: Review of My First Visit to Madewell I visited Madewell on July 21, 2025, during the early afternoon, and it was my first time shopping at this store, as there isnt one in my area. Despite not being a fan of shopping, I had a wonderful experience. The staff members were attentive and incredibly helpful, showing great patience as they brought me a variety of styles to try on. Unfortunately, I cant recall their names to personalize this review, but their kindness truly stood out. The exceptional service I received makes me eager to make the 90-minute drive back to shop here again.

1 /5 Florida Everyday: Worst experience I’ve ever had at a retail store. I bought an item and the cashier gave me the wrong product, but still charged me for the one I actually wanted. I had to waste my time driving back and forth just to get their mistake fixed. Completely unacceptable. I will never shop here again.