stacia Pencz I have been a patient at this dental office for several years and have consistently had positive experiences with both the dentist and the dental technician. Dr. Pena, in particular, is an exceptional practitioner who provides high-quality care and demonstrates a genuine concern for her patients. However, I feel compelled to address the challenges I have encountered with the office and insurance staff, which have significantly impacted my overall experience.
Over the past year, my family and I have faced increasing difficulties in navigating the administrative side of our visits. We have multiple insurance plans and have made it a priority to confirm the total out-of-pocket cost prior to our appointments. Unfortunately, despite repeated assurances from the staff, this information is often not provided in a timely manner. This has resulted in several instances where we had to reschedule our appointments due to the inability to verify our insurance details before our visit.
Additionally, I have found it problematic that the staff member responsible for insurance verification does not arrive until after 11 AM. This scheduling creates unnecessary delays for patients with morning appointments, as we are left waiting for her arrival to confirm costs.
I attempted to discuss these concerns with the office manager, but I found her response to be dismissive, which was disheartening. Recognizing the importance of patient feedback, I also brought these issues to Dr. Penas attention, as they affect her practice. I was pleased to see that she addressed the matter with professionalism and understanding, which ultimately led to a more constructive conversation with the manager.
In conclusion, while the clinical care provided by Dr. Pena and her team is commendable, the administrative challenges have made it increasingly difficult to continue my patronage. I hope that the office can improve its communication and operational processes to better support its patients in the future.
2 /5
Chauncey Copeland ⭐️⭐️⭐️⭐️⭐️
Outstanding Dental Care – Highly Recommended
I’ve been a patient at Miami Beach Dental for several years, and the care I’ve received from Dr. Esposito and his team has been consistently exceptional. The office is efficient, professional, and welcoming—every visit feels personalized and handled with genuine care.
Dr. Esposito has personally resolved several dental emergencies for me over the years. Most recently, I had a chipped crown that he and his assistant Roxanna fixed the same day—quickly, painlessly, and with excellent attention to detail. That kind of responsiveness and commitment to quality is rare.
You can tell this team values high standards and patient comfort, and it shows in everything they do. If you need dental services in the Miami Beach area, this is the place to go. Truly top-tier dental care.
5 /5
Amber Clapp Very disappointing waiting room needs an update rundown and dated. The exam rooms were tidy with a beautiful view. The hygienist was pleasant and the dentist was thorough. I was left waiting for a long time before the unpleasant part began. The woman who came in to discuss insurance and informed me I could only have an $800 dollar deep cleaning (that was the price with insurance) not my cleaning that is included with my check up with insurance. At this time I explained that was not in my budget this month. She in a curt manner then refused for me to just have my regular cleaning. The type of cleaning should be the patients’ choice. She was rude and not a bit accommodating even when I explained it was not in my budget this month. I am a publicist and I would never recommend this office. I called another dental office and with my insurance a deep cleaning was a much more reasonable affordable price. What has happened to customer service. That was just a cleaning issue I would beware of pricing from them.
1 /5