Kayla Madden Great team here! If theres anyone I can point out, it would be Alexis. Shes seen me a handful of times and every time shes been so nice to work with. I tend to get anxious when it comes to dentist visits, and her personality is definitely an ease for me. I also appreciate her attention to detail, wouldnt stop til the crowns fit just right! 10/10 Would recommend this location and care team.
5 /5
Naomi Rodriguez Went for the first time to this location this past week because I moved and it was an easy breezy awesome experience from beginning to end. Easy to make appointment, smooth timely appointment and special thanks to Dr. Priemer, Alexis and the hygienist whose name I didn’t catch so sorry! You were all professional and helpful. Y’all made my experience awesome. I will be back in 6 months :)
5 /5
Landon Johnson I came to this office in excruciating pain, and I was genuinely grateful that the office manager was able to get me in the next day. That part of the experience was smooth and appreciated. After the exam, I was given a treatment plan. The prices were astronomical I then asked if Dr. Ryan Priemer could return so I could ask a few questions and discuss possible adjustments. He declined. I continued speaking with the dental assistant—who was kind and clearly trying to help—and she offered to ask him again on my behalf. I said yes, once more. Again, he refused to return
I asked three times really—calmly and respectfully—but was left sitting in pain with no opportunity to ask about my options or understand the costs involved. The assistant was put in a difficult position, trying to explain things that really should have come directly from the doctor.
I chose this office based o information the office manager provided about crown materials and how they aligned with my insurance. She gave me some info—enough to entice me. That “transparency” was a key reason for my decision. However, when I arrived, the treatment plan included significantly more expensive materials than what had been discussed—without explanation. Also very different from the estimated costs.
I remained professional and respectful throughout, yet my concerns were ultimately dismissed. I wasn’t confrontational noticeably upset yes but—I simply wanted clarity. But when the doctor shows no willingness to communicate, it sets the tone for the rest of the staff. The front desk seemed just as uninterested in helping resolve the issue, and I was left feeling stuck.
In the end, I felt misled and unheard. When someone comes in experiencing real pain, the bare minimum should be open communication and a willingness to have a conversation about care and cost. I really hope someone from the office reads this because that was unacceptable like yall work in healthcare.
Unfortunately, based on my experience, I would not recommend this office. If you’re using Medicare or Medicaid, they may be able to bill higher-tier services with fewer questions asked but they can get away with it. that seems to be their focus. For patients trying to make informed decisions about their care, this wasn’t the right place.
2 /5