Emil Mtso This was going to be a good review but now it’s a bad one, regarding Felix and the mechanic
I came in with my van over heating and they squeezed me into do a diagnostics of $29.00, they found out that the over heating was from one of my hoes loose and they tightened it back, I pay the 29.99 and when I go to get my van they claim that my thermostat was bad and that they need to change it for a total of $340 ish, . I look at the invoice and ask why is the thermostat $125 when advanced auto is $36 for that part? They immediately release my van and take it out because of me questioning it. I leave to another mechanic only to find out that tuffy tried to sneak in an invoice and charge me for a bad thermostat so they can make something off of me. My thermostat was perfectly fine and my van didn’t over heat after the hoes was fixed. They also dropped and forgot their flash light under my hood.
1 /5
Faith Delp I rarely leave reviews, but my experience here was so frustrating and costly that I feel compelled to share.
I brought my car in because the check engine light was on and it was idling very roughly. After their inspection, I was told I needed a new engine gasket, spark plugs, and a coil pack for the 4th cylinder. The total cost came out to just under $1,000.
After picking up my car, I barely made it onto the highway before the same issues started again—rough idling and a flashing check engine light. I immediately turned around and brought it back. At first, the mechanics tried to tell me the car was running fine and they couldn’t detect any problems. Eventually, they agreed to keep it overnight and later said it was likely a faulty part, which somehow took nearly a week to replace.
When I finally picked the car up again, the check engine light came back on almost immediately. At this point, I decided to look into it myself with my dad, and what we found was shocking: missing bolts on the coil packs, stripped threads, and a blown spark plug on the second cylinder which wasn’t even mentioned that had clearly been that way for some time. The damage was so severe that the car now needs either a new engine or a full replacement.
This kind of carelessness and poor workmanship is completely unacceptable. I trusted this shop with a major repair and ended up in a far worse situation than when I started. I strongly recommend taking your vehicle elsewhere.
1 /5
Martha JP Exceptional Service at Tuffy Tire & Auto - A Truly Positive Experience!
I recently visited Tuffy Tire & Auto for an oil change and other scheduled maintenance services, and I couldnt be more pleased with the experience. From the moment I arrived, Felix greeted me with professionalism and kindness, maintaining excellent communication throughout my visit.
Thanks to reserving a time slot, there was absolutely no wait, and services began promptly after my arrival. As a female, I often feel a degree of anxiety when visiting mechanic shops, but my experience at Tuffy Tire & Auto was genuinely pleasant.
I truly appreciate honest approach of their team, especially Felix. I will definitely be returning to Tuffy Tire & Auto for my future vehicle service needs. Thank you, Felix, for such great service and making my visit a comfortable one!
5 /5