1 /5 Evans Holly “Hevans”: First time patient. Against my better judgement I came here because they offered Saturday appointments. I scheduled a check up for 11:00 am. The front desk only had one receptionist and had a lot going on that delayed the Check in process. She asked if I’d like to pay $35 for a cancer screening which I did consent to.
They pulled me back for X-rays and the technician was task focused and not patient focused and going very quickly, she didn’t offer any friendly assistance but just said “open, bite down”.
The bite wings were causing me to gag, and I tried to push through it so she could take the X-rays. Then the bite wings started to cut into the roof of my mouth, and at times under my tongue. I still can feel the welt from it cutting into my gums.
It was hurting me enough where I told her I didn’t want to take the X-rays because it was hurting too much and she told me I could hold the mechanism and alleviate the pressure inside my mouth. I complied and finished the bite wings, then there was the panoramic Xray. It was more of stand here -bite this- follow me, very robotic and hurried.
Then I’m taken back to two different lobbies, then a room, where I see a doctor. The doctor asked me some questions and then showed me the X-rays. He did a mouth exam and was very rough on my mouth, I felt uncomfortable and he was just very quick and pulling my mouth really wide. He never did my cancer screening.
I was pulled into yet another room where I was told we had to schedule my cleaning. I was confused because usually X-rays and cleanings go together (whenever I’ve gone to dentists before) . But here they just did my X-rays and did a 5 minute or less exam and called it a check up.
I advised the woman that the cancer screening wasn’t done and asked for a refund, I told her I wasn’t returning back and she asked zero questions about it. She printed my X-rays upon my request and refunded my money. Not once was I asked about my experience, but I’m sure it didn’t really matter to this office.
I would have never stayed through all of this had I known what this place was like. I would not recommend anyone to this office! It was the worst experience I’ve ever had at a dental or medical office. Highly disappointed!
I’d recommend another office entirely.