Custom Auto Center - Stuart (FL)

5 /5 Ray Lanzi: This is one quality collision shop & repair shop. I had my Nissan 2024 new frontier rear door replaced and within a week , my truck was done looking better than new. Ashly who did the estimate & follow through was excellent. Very very knowledgeable & pleasant. .all staff office employees were polite & would always return my calls . They even provided me a pick up & delivery service while my truck was in their shop. Martin & Elvis, were superb employees , very concern that the job was done right who also provided me Transportation. A super shop but dealing with Ashly & her team was very notable. In my opinion, Ashly is the key for thier succes on this operation.

1 /5 Britt Whisner: ⭐☆☆☆☆ Completely unprofessional and disrespectful of customers time. Yes, the repair on my car looks fine — but that’s the only thing this shop got right. I was told the job would take a week and a half. It took over a MONTH. And during that entire time, I was fed the same lazy excuse: "It’s in paint." Every single week. Worse than that? No one ever called me back when I followed up. I had to chase them constantly and was met with vague, recycled answers and zero accountability. To top it all off, Bobby was extremely rude and actually hung up on me this morning when I called to check on my car — after weeks of being given the runaround. That kind of attitude is unacceptable from anyone, let alone someone in a customer-facing role. And just when I thought I was done being surprised: they also tack on a 3% fee for using a credit card, which was never mentioned up front. Which i also believe they calculated incorrectly and i will be calling tomorrow to clarify. This business clearly doesn’t value its customers, their time, or their experience. I will never use them again, and I’ll be warning anyone I know to avoid them too. If you expect honesty, communication, or basic professionalism — look elsewhere.

5 /5 Basya Panton: Andy and his staff are amazing people always keeps you updated! I worked directly with Roberto and JP who were outstanding. They do awesome work and I would highly recommend them. 5 Stars Thank You Guysss

1 /5 Scott Surgeoner: I originally was very satisfied with the service at custom auto. But after parts that they installed came off the car while driving i went back to the shop and was advised that they would fix. I even went as far as purchasing the needed parts. Not insisting that they pay for parts and the repair. Car was at the shop for 2 days for the repair. I went to get the car only to be told that they still needed 1 part and that it was ordered. That was over a week ago. No one has called me. I have had to call them for updates. Im sorry I could have ordered the part myself and had it within 1 maybe 2 days. Not a week. Just now at 1400 on 27 February I called again to find out the delay. I was put on hold and obviously forgotten. I had called to talk to ownership only to be brushed off. Fair work on the repair but after service response is horrible. Would I recommend them. In ways yes. They worked with me at first but personally once all payment was done it seems as if my problems are not their concern. Maybe this review will get some attention. Which by the way is not the case. 3 weeks now. I am editing my comments. They place SUCKS ownership give not a f about proper communication Scott Surgeoner Disgruntled and disrespected Customer

2 /5 Matt Urse: I made an appointment with Custom Auto Center a month in advance so they could order the necessary parts for my truck and be ready to begin work upon drop-off. Despite this preparation, I was told when I brought the truck in that the repairs would take about a month—a timeline I already found excessive. In reality, it took seven weeks to complete the work. Throughout that time, communication was virtually nonexistent. Custom Auto Center does not provide updates, and any attempt to get one is an exercise in frustration. Every time I called, I was told the person I needed to speak with was either away from their desk or on vacation. When someone promised to call back with an update, they simply didn’t. Repeatedly. What makes this even more disappointing is the disconnect between their actions and the image they present. Their on-hold messaging talks about being a family-owned business built on community service, yet the owner was never available to speak and no one took ownership of the delays or issues. When I finally got the truck back, the repairs were incomplete and poorly executed. There was overspray all over the vehicle—including the glass—which made driving dangerous in the Florida sun. A molding strip and a section of the truck bed were not properly repaired, requiring me to bring the truck back again to have the issues addressed. I will update this review once the overspray, molding, and other minor repairs have been properly corrected. Until then, my experience with Custom Auto Center has been marked by poor communication, missed deadlines, inconsistent information, and subpar workmanship. I would strongly caution anyone considering using this shop to manage their expectations—or consider other options.