1 /5 Home: I had been a customer of Dr. Itani for over 15 years and realized today that they incorrectly refilled my medication when I ordered my last refill in February. I only realized this today is because I ran out and searched through my box of medications and couldnt locate my Duloxetine. My pharmacy attempted to get this refilled but I was treated dismissively by Dr. Itanis office staff even though they were informed of their error by the licensed pharmacist. They told my pharmacist I needed to schedule an appointment and they would not correct their error without one. I called the office and was told that I had to make an appointment, yet I was there a few months ago (within their mandated “appointment for medication refills schedule” window) and this particular medication was taken over by them from another doctor. I was treated rudely by the receptionist named "Cheyenne" and she would not even allow me to speak to her supervisor or the office manager. She hung-up on me when I politely demanded to speak to the manager, who knows me [personally] as a long-time patient. Nobody should be treated this way, especially when it was the office at fault. I understand the “Itani Family” is going through a lot of personal issues right now, but the least they should do is respect their patients who understand and empathize with their situation.
