1 /5 Aiyana Sugerman: Review is 100% for the office manager and staff. Never got to see the doctor. I’ve never been treated with such unprofessionalism and rudeness at a doctors office in my life. I had researched Dr. Renanit Barron and was super excited to see her. I even cancelled other appointments and waited longer just to see her in hopes of getting some major issues addressed. I moved my entire work day around and delayed leaving town this weekend just to see her. The office called me to confirm my appointment with her not once but several times this past week which I thought was weird. Each time I said yes and reiterated my question that I was confirming Dr. Renanit at the West Palm Beach office to which I was told yes.
Upon arriving today, I was told that I’d now be seeing a Dr. Cindy. I was super confused and asked where Dr. Renanit was and was told she was not at the office today. I expressed to the gentleman at the front office that I had specifically requested Dr. Renate and was confirmed that I would see her and asked why nobody called to tell me if she wasn’t in today and he said he doesn’t know and that all new patients go to see this other doctor. That’s not OK with me. If I schedule an appointment specifically with a doctor that I researched, then that’s the doctor I expect to see. I don’t know any other office where you go and they confirm you’re gonna see a specific doctor and they give you a different doctor of the day of and tell you tough that’s how it is. The front office person then told me let me see if I can get you into the Jupiter office today to see Dr. Renee and walked out of the room to speak on his cell phone privately. Then he came into the waiting room with his cell phone and handed it over to me saying this is the office manager. When she got on the phone she was like what can I do for you? And I was like “what do you mean what can you do for me? I was just told you were trying to fit me into the Jupiter office today”. She then proceeds to tell me that she’s not gonna talk until I’m done talking which I thought was a weird comment. She then tells me that the office policy is that they absolutely do not promise you get to see a doctor if you show up to the office when you schedule an appointment. I asked her for clarification on what she was saying… Was she saying that people can schedule appointments show up and no doctors there and they are not liable for notifying you? Or she saying that the specific doctor you request to see is not guaranteed to be there? I was in disbelief at her rude response. She literally had the nerve to say “I don’t know why you’re not understanding this. I can’t control how your brain works but listen to me. I’m gonna tell you one more time. I don’t think this office is for you and we don’t promise people get to see doctors.” I told her I thought it was very rude. I’ve never been spoken to you this way and she reiterated once again that this office wasn’t for me. I was then given my money back. No apology for anything. No apology that I wasn’t notified. My doctor wouldn’t be there or that they had another doctor. I could potentially see and explain who this new doctor is to see if I’d even be interested in seeing the other doctor.
I’m so utterly upset with this situation right now. This is my health that I’m dealing with. And to finally find a doctor you think can help you find answers to heal and get better and only to have their office manager in office. Staff be so rude and prevent that from happening is disgusting and unacceptable.
And as I am writing this from my car, the front office gentleman, who was part of this, is pacing between my car and the other cars in the parking lot smoking a cigarette with his pants sagging. Not a good professional behavior or look. He’s not even paying attention to who’s watching or near him.
