1 /5 Antonio Izquierdo: If I could leave a zero star review I would. I have used great expressions for years and the experience was always just “meh” until recently. I made two appointments for the same day. One to fix a broken tooth, chipped on an olive pit and the other for the hygienist. The so called dentist did nothing more than look in my mouth and confirm I had a chipped molar then he walked out of the room never to be seen again… I was under the impression my tooth was going to be repaired that was the whole reason for the appointment. Then the hygienist comes in and without asking for my consent attempted to do an oral cancer screening (which is an up charge). I refused it. Then she did her cleaning and did not do the fluoride treatment that I did want. I asked to speak with the office manager about the situation and the woman at the front desk told me she was the office manager. I expressed my concerns and her response was,”would you like me to remove your information from our database”. I will never do business there again and I warn everyone I come in contact with not to as well. Absolutely terrible.
I have since moved on to a much better dental practice, Sea Breeze Dental, which I strongly recommend.
So great expressions responded to my review and asked me to email them which I did and this is the response I got:
Thank you for reaching out to Patient Services! Due to the abundance of requests we receive, response times may vary. Please see below for average response times.
Generic Request: 1 – 3 days
Complaints: 1 – 30 days
Records Requests: 1 – 30 days
Billing Complaints/Audits: 30 – 90 days
Appointment Inquiries/requests: Your request will be forwarded to the office, and they will contact you. In order to expedite your appointment request, please contact the office.
Typical, I’m not surprised 30 days to respond to a complaint really???
