1 /5 Rory Allshouse: I had a bad experience there. I was told by the dental assistant that I had a 50 percent co-pay for my crown and had to pay it up front that day to have the work done. I was also told all x-rays would be covered by my insurance, including the panoramic x-ray. I paid the 50 percent. They billed my insurance before I received the crown, and I had no co-pay. I had to get my insurance company to tell them they had to pay me back what I paid. When I went for my crown, the office manager/ biller argued with me and tried repeatedly to convince my that I had to pay the co-pay. When I showed her the Explanation of Benefits she tried to say I had to pay the amount the insurance didnt allow. She tried to say he was out of network. I had to show her the EOB 3 times before she would agree to give me my money back. I could not get a credit on my card that day. I had to wait until the insurance sent the payment, even though they should not have taken the money from me up front. She was very rude to me and never apologized. They took out the money for the panoramic x-ray. The dental assistant, the person who presented the estimate to me, never asked if I had already had one that year. She would have known it wasnt covered, since she looked up my insurance the day I called for the appointment. They also took out $79.00 for removal of the old crown. Removal of an old crown is always included in the price of a crown. They wouldnt bill the insurance company for that because it isnt an allowable charge. Its a form of billing where you unbundle the charges. An insurance company wont pay it and a patient should not be charged for it. If I hadnt requested my money back and got my insurance company involved, I would have never gotten my money back.
