HCA Florida Putnam Hospital Emergency Room - Palatka (FL)

1 /5 Kaitlyn Friedman: If I could give this hospital a 0 I would!! I have never had such a horrific experience in my life! I went in because I was having pain in my ankle that I previously had surgery on as a child. They put me in a room in a corner in a wheelchair I couldn’t move myself. They kept putting people that said they were sick or had Covid in my room. Gave shots in peoples butts in front of me. My mom moved me to a recliner chair by herself which was disgusting but I needed to put my ankle up. A lady came in who was a nurse and told me the hardware in my ankle is loose and they have to do surgery. I waited 10+ hours for a room. Never saw a doctor only a “admitting doctor” who just asked me what I’m allergic to and what medications I take. There was one lady who was running around with shots in her pocket. She said she’s a paramedic and there’s no nurses on the floor right now. She asked to borrow my charger for a patient who was sick. They didn’t give me pain meds for hours. When she came in to give it to me she asked where my Iv I told her I don’t have one. She then was looking for one. I told her I am not a veiny person and she needs a ultrasound. She told me she found a vein and I said that one looks very tiny and I think it will blow. She said “we will see.” She then blew my vein OF COURSE!! She ran away with me screaming and crying.LEFT ALL THAT BLOODY STUFF ON MY CHINESE FOOD!! Didn’t treat the injury she gave me!! My mom looked up what to do and put a really cold paper towel on top with pressure and looked for someone to help me. The leader nurse came in and talked to me about giving me an IV in the morning and staying. I said I want to be transferred she said no because they have the equipment here to treat me. I left against medical advice. I went to Baptist in downtown Jacksonville they said I had a sprain and that this was an unnecessary surgery and that they never heard of such a thing. My x-rays were the same as it was 4 years ago no movement or loose screw. So in conclusion they put me in a corner in a room that wasn’t even my own with no bed and in pain. I didn’t see a doctor and they put me in danger of getting sick by putting these sick people in my room who confirmed verbally they were sick. They gave shots in front of me to other people in their private areas. They didn’t give me pain meds for hours. They blew my vein and could’ve done a unnecessary procedure that could’ve broken my ankle or harm me for life. I am so upset!!! (By the way I have been here a couple of times and they always are rude and make you wait very long and you see them treat people so inhumanely and disgustingly… old people and black people I’ve seen them be extremely rude while nice to young white people… I thought it was just a coincidence but this hospital really is racist! They as well had a 12 year old boy screaming and crying for his mom and the paramedic was rolling her eyes and laughing and said I’m glad he isn’t my patient… (which was during this experience btw) THEY HAVE NO CONSIDERATION AND ARE INCOMPETENT but even though I’ve witnessed this none of lead me to write a review until this experience !) THANK GOD I didn’t have surgery there. (Blue X-ray is 2020 and purple is 2024 looks the exact same)

5 /5 Ricky Bybee: Their singular actions, Josey and the ER Team saved my life. They recognized my condition quickly and were efficient and thorough. I owe a debt of gratitude to the team

1 /5 Rhonda Boyles: Was taken back and given meds by a nurse before I ever saw a doctor, nurse practitioner, it a physician assistant. Not told what need it was. Asked to go to get another holding area type room. Severe onset back pain from fall. After sitting and standing and leaning and anything else to help pain, I finally figured I was forgotten about. So I called nurse. Doctor finally came in. Said of nothing we can do for you. Word for word. No one ever checked in me while I waited. Why would you not at the very least do an X-ray? Nothing. Four days later landed me in another emergency room. With the help that I sought here. Check in lady was amazing!

3 /5 Braylon playz: My visit to the ER was caused by an object falling on my head. The contact service was good staff. The ARNP looked in my eyes and asking a few questions. I was not ordered a CT scan although I reported a dull headache and was diagnosed with a hemotoma. In addition, my personal insurance company was billed without my knowledge although my incident happened under usual situation. No one brought up insurance to me.