Keywords: hca florida west primary care - nine mile

HCA Florida West Primary Care - Nine Mile - Pensacola (FL)

DR., MD,Hospital near Pensacola

Address: 🏡 1190 E 9 Mile Rd, Pensacola, FL 32514

Phone : +1 (850) 494-4600

HCA Florida West Primary Care - Nine Mile

Place GG: https://www.google.com/maps/place/?q=place_id:ChIJsXDEND2VkIgRKowyILL6rRY

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Frequently asked questions

Where is HCA Florida West Primary Care - Nine Mile 🏡?
It is located at 1190 E 9 Mile Rd, Pensacola, FL 32514
What is the phone number of HCA Florida West Primary Care - Nine Mile 📱?
(850) 494-4600
What Clients Are Saying about HCA Florida West Primary Care - Nine Mile (on GG)

1 /5 Jessica Vickers: Had a new patient appointment I scheduled online. Besides email confirmation of appointment I received no other communication. When I arrived the lady at the front desk said she tried to call me because Dr Hawthorn doesn’t see new patients on Fridays. I asked why did it allow me to make the appointment she shrugged her shoulders and said “it’s the online process I don’t know why”. I asked what number she called, she read a number to me that I informed her did not know (was not my number). Being a registrar and familiar with the process I asked if my information was mixed up with another patient. She asked for my address and said “yeah it looks like it” (HIPAA). She offered to make an appointment sometime several days away with the NP. I won’t be back to this location, and I won’t use the online appointment booking. Very disappointing, and I’m stuck using HCA because of my employer/insurance.

5 /5 Jo Verellen: I would like to express my appreciation for Robins exemplary service in facilitating my appointment with a hand specialist. When the initial specialist was unreachable, she demonstrated initiative by forwarding my orders and x-rays to an alternative specialist, thereby ensuring prompt attention. Her thoughtful communication with me regarding her actions was particularly noteworthy, enabling a smooth and efficient experience.Thank you Robin

5 /5 Kenneth Mark Moore: Dr. Serda Hawthorne is the best primary care doctor I have ever had. No others come close. She never rushes me and effectively course-corrects when I inevitably veer off subject. I have had white coat syndrome most of my life until I was fortunate enough to find Dr. Hawthorne. George-Ann, the primary nurse I interact with is also wonderful. Her calm and professional demeanor puts me at ease. Front end staff are polite and helpful, even while multi-tasking.

1 /5 James M: Waited 3 months for a new patient appointment, show up 30 minutes early to complete paperwork, the employee checks me in and then I wait until 30 minutes after the appointment and advise them I’m still waiting like the sign says. After a bunch of the staff talking to each the doctors nurse comes out and the receptionist explains to her how she went back and explained to Dr Serda Hawthorne the person checking me in made an error and never checked me in. She then told the nurse “Serda said NO”. The NO was very sharp, curt and flippant too. At that point another nurse said we can get you in in November. I advised them this is unacceptable and left. Serda is Dr. Hawthorne, she should not act like that when her office makes the error. I would never recommend this place. I felt my care was not important. Absolutely unacceptable treatment.

1 /5 Jim Summers: Went in for my FIRST appointment today (after waiting over a month), I was taken back on time, vitals taken etc. The young lady put me in a room and said the Doctor will be right in. I was in the room not longer that 4 minutes. The same young lady came in with a green slip of paper. She said the doctor wants you to come back in 3 months. The problem is I didnt see a Doctor, or spoken to anyone in the 4 minutes I was in that room. I responded why do I need to come back? I have not seen anyone? Bottom line is, she was completely serious.. I want a doctor that cares, and a staff that pays enough attention that I dont get confused with anyone else that can lead to problems. I left, asked politely to NOT be billed, came home and made an appointment with Baptist in a coup;e weeks. I[ dont feel like they are organized there, and my health is to important to me.
Convenient Location
GG map: https://www.google.com/maps/place/?q=place_id:ChIJsXDEND2VkIgRKowyILL6rRY

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Steven McCormick: Although I believe Dr Tan is a great surgeon and did well resolving my issue some of her staff are atrocious. I’ve never felt so belittled and minimized by a surgeon’s office staff. I felt like Dr Tan was caring and compassionate but her gatekeeper PA Candy, on the other hand, was quite the opposite. Each interaction I had with her was strange to say the least. Even the recovery staff at the hospital agreed with me and couldn’t understand what was going on with her attitude. Almost as if she had some sort of chip on her shoulder or personal issue with me. I’ve had several surgeries in my lifetime and have never been treated this way before. It’s pretty bad when you have to get the office manger involved multiple times to get help with resolving issues that some of the other staff won’t help you with for whatever reason. I truly hope I never require the services of this office or facility again and will be sure to go elsewhere at all costs. They seriously need to look at their staff to figure out why they can’t be a little more compassionate and understanding. Rather than jump to some sort of preconceived conclusions and be so dismissive of how someone feels. The patient should have the say when it comes to whether or not they are fully healed versus being told flat out that you are completely and totally at 100 percent. This is by far the strangest interaction I’ve ever had with medical professionals.

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Miranda Lee: Heather Murray is the absolute best!!! I cannot say that enough. Every problem Ive had shes always tackled it head on, no hesitation, and has always offered the best. Literally the best Primary Ive ever had. She listens to every problem, even takes in the small details Ive previously had overlooked. Ive always had doctors that would blow me off and treat me like I was young and couldnt possible have any problems and I was just overweight and that was the cause of my problem. She appropriately addresses every problem and concern I had. And she is willing to fight to get whatever you need/want. I truly cant thank her enough for everything shes helped me with!

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Jessica Thomas: Whomever answered my phone call on 12/4/24, which a half introduction, and ghetto tone, please fire her and replace her. It is one thing to answer a phone call in the manner she did, but to handle a person in the manner that I was handled was very unnecessary and ending the entire phone call with, WELL IT’S UP TO YOU, was not needed. She needs either better training or a different occupation. Unlike a few people I see that come through that door, I’m nothing of the sort and will not be spoken to that way. She showed lack of education, lack of compassion, and lack of professionalism. She by far is a person I would want to be over anything dealing with my information and/or child’s information. She spells out, gossip, rude, less than lower class, and mediocre education. Just generally speaking from the heart

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Jasmine Ramirez: My labor experience was ok. The thing that bothered me the most was when it took 4 nurses and about 10-15 minutes for them to get my IV in my arm. I asked one of the older ladies - her name was Connie C. to try somewhere else and she made a snark remark “I can stick you in the boob”. Then she acted offended when I didn’t laugh. She also said my skin was too dark but luckily another nurse saw I was struggling and stepped in. She tried the other arm and got it right away. Then my baby went to the NICU and all of the nurses were wonderful except for one. It was hard for me to stay in the NICU for a long time so I would leave to Sleep and to get food. Without fail at the beginning of her shift, nurse Christina would call me and tell me to come in because my baby was being “difficult”. She said she didn’t want to struggle feeding him bottles and would tell me to come everytime she was on shift. Multiple times she would wake me up at 7am (beginning of her shift) which was irritating because I would stay in the NICU until 1-2am most nights and would barely sleep. One time I went to get lunch and as soon as I sat down to eat she called me and asked what time I would be back because my baby was getting hungry. I had plenty of my breastmilk in their fridge but she didn’t want to “struggle” to feed my baby. NONE of the other nurses had a complaint about my baby except her. They all said he was a saint so I don’t know why she gave me such a hard time. The most unprofessional thing she did was when she saw me outside of the hospital as she was leaving her shift and stopped me and told me how difficult my baby was being. She added so much stress onto my situation and I wish I told a charge nurse about it.

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Samantha Johnson: I’m not sure what the concept of appointment is in this place. Be prepared to wait and then only to be seen for 5 mins. You better have your concerns written down and don’t forget anything.

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Larry Reeves: New to the area - they were welcoming new patients - went to the appointment at 2:00 - 2:45 they finally called me back for my appointment. Was told the doctor was busy would be another 10 - 15 minutes Typical doctor - doing typical doctor stuff and not realizing other people in the world have things to do in their life. If you have extra time that you would like to waste sitting around - make an appointment here - if you actually have a life go some place else.

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Brian H: I was impressed by the genuinely friendly and kind employees. Everyone from the receptionist that squeezed my daughter in for her appointment after a mistake by the 9th Avenue office about my daughters pediatrician changing locations to the nurse and doctor who also arranged for her to be seen. To the professional and personable nurse and doctor that interacted with my daughter. Its important for children to have a positive impression of doctors offices at a young age and I greatly appreciate the efforts and attitudes of the employees.