Studer Family Childrens Hospital at Ascension Sacred Heart - Pensacola (FL)

2 /5 Jasmine Ramirez: My labor experience was ok. The thing that bothered me the most was when it took 4 nurses and about 10-15 minutes for them to get my IV in my arm. I asked one of the older ladies - her name was Connie C. to try somewhere else and she made a snark remark “I can stick you in the boob”. Then she acted offended when I didn’t laugh. She also said my skin was too dark but luckily another nurse saw I was struggling and stepped in. She tried the other arm and got it right away. Then my baby went to the NICU and all of the nurses were wonderful except for one. It was hard for me to stay in the NICU for a long time so I would leave to Sleep and to get food. Without fail at the beginning of her shift, nurse Christina would call me and tell me to come in because my baby was being “difficult”. She said she didn’t want to struggle feeding him bottles and would tell me to come everytime she was on shift. Multiple times she would wake me up at 7am (beginning of her shift) which was irritating because I would stay in the NICU until 1-2am most nights and would barely sleep. One time I went to get lunch and as soon as I sat down to eat she called me and asked what time I would be back because my baby was getting hungry. I had plenty of my breastmilk in their fridge but she didn’t want to “struggle” to feed my baby. NONE of the other nurses had a complaint about my baby except her. They all said he was a saint so I don’t know why she gave me such a hard time. The most unprofessional thing she did was when she saw me outside of the hospital as she was leaving her shift and stopped me and told me how difficult my baby was being. She added so much stress onto my situation and I wish I told a charge nurse about it.

1 /5 Virginia Crider: What began as an appendectomy on 8/3 has still not been resolved as of 9/19. After MULTIPLE rounds of antibiotics my child is still having the same symptoms he has been experiencing for at least a MONTH. We will be traveling out of state for a second opinion.

4 /5 Alexandra T: We brought my 3M old daughter here & she stayed for 4 days. In those 4 days she became a baby I didn’t even recognize . She is now happy & healthy & I couldn’t thank the staff more. Her nurses were amazing & very attentive & the cleaning crew was great.The only complaint I have is that your answering staff needs work. I called one night to check on my daughter and the man who answered told me she was NOT a patient there which is very alarming . I called 3 times and that was the answer I got after giving the spelling of her name and date of birth. Me and my husband were about to pack our toddler up and head there at 2 am. The fourth time I called a man named Alex answered and transferred me over to my daughter’s nurse . But in regards to the doctors and nurses we had great care

3 /5 Melissa Hamilton: The medical care received here is great. No issues with that. However the billing department is horrible. I took my child to the ER in April. I tried to pay my $500.00 copay at that visit (which I’ve done multiple times) and I was told they couldn’t take it. I insisted, stating I had the money right now on a health benefits card and wanted to pay it while the money was available. Again, she refused to take my payment. I waited a couple weeks and called the billing department myself and told them I wanted to pay it over the phone (I’ve done that before too), but they also refused to take my payment. They said I had to wait for the insurance to be processed, which everyone knows can take months. I explained to them that I wanted to pay it now since I had the money available. Again, they refused my payment. Well here we are in December, & I finally received a bill. Of course now I don’t have any money left on my health card & they can’t offer me a discount unless I am uninsured. Also, I mean no disrespect at all, but when you call the billing department you can’t even get someone that works at the actual hospital. You are sent to some call center type thing where no one speaks clear English which makes it extremely hard to communicate & understand what they telling you. I do not understand why payments can’t be made at the facility on the date of service or even by calling the billing department on a different day. Baptist Hospital will accept payment on site and allow you to call & pay over the phone. I also do not understand why people who have health insurance cannot receive financial assistance. Just because someone has insurance & works doesn’t mean we don’t also sometimes need help too.

1 /5 tammI Wade: Nurses are rude, the hospital staff broke my daughters leg and blamed us and called dcf, and bc we spoke up about them breaking my daughters leg the higher up ppl in hospital felt threatened and dcf took our child, this is the absolute worse hospital ever!