1 /5 Steven McCormick: Although I believe Dr Tan is a great surgeon and did well resolving my issue some of her staff are atrocious. I’ve never felt so belittled and minimized by a surgeon’s office staff. I felt like Dr Tan was caring and compassionate but her gatekeeper PA Candy, on the other hand, was quite the opposite. Each interaction I had with her was strange to say the least. Even the recovery staff at the hospital agreed with me and couldn’t understand what was going on with her attitude. Almost as if she had some sort of chip on her shoulder or personal issue with me.
I’ve had several surgeries in my lifetime and have never been treated this way before. It’s pretty bad when you have to get the office manger involved multiple times to get help with resolving issues that some of the other staff won’t help you with for whatever reason. I truly hope I never require the services of this office or facility again and will be sure to go elsewhere at all costs.
They seriously need to look at their staff to figure out why they can’t be a little more compassionate and understanding. Rather than jump to some sort of preconceived conclusions and be so dismissive of how someone feels. The patient should have the say when it comes to whether or not they are fully healed versus being told flat out that you are completely and totally at 100 percent. This is by far the strangest interaction I’ve ever had with medical professionals.