2 /5 Kate Gogolen: I wish I could leave a 5 star review, as I did several years ago. When my son was five, he was diagnosed with a kidney disease, and we turned to John Hopkins Hospital for treatment. The doctors, nurses and staff were amazing - we loved them all. Thanks to their care, my son went into remission, and we didnt need to return.
Fast forward 12 years, and my began experiencing issues again. Naturally, I called to make an appointment, expecting the same quality of care. Unfortunately, my experience was quite different. The receptionist was incredibly rude. She asked if my son was a new patient, and I explained that he had been seen 12 years ago, unsure if that would considered "new". I provided all of our information, yet she insisted that my son had never been to their facility. I know where my son had his biopsy and received treatment - his pediatrician even fax over documentation from their office. Despite this, she continued to argue with me.
Wanting the best care for my son, I proceeded with scheduling an appointment anyway. The day of our visit, we were unexpectedly delayed be a funeral procession in front of our local VA hospital. This took some time, as the officer did not immediately direct traffic after the procession had passed. AS a result, we arrive about 10 minutes late.
When we checked in, we were once again told my son was a new patient and needed to complete all the paperwork. I began filling it out, only to have a nurse come out and announce that the doctor would not see us and has finished her day. I explained our delay, which was entirely beyond our control, but it didnt matter. their solutions? the next available appointment was two months away.
I completely understand policies regarding lateness, but in this case, it was unavoidable. If a doctor lacks the understanding and compassion to accommodate such circumstances, I dont want them treating my child anyway. Combined with the unprofessional and dismissive front office staff, I can confidently say I will return or recommend this facility for nephrology. My sons health is my priority, and i have no problem traveling elsewhere to ensure he gets the care he deserves. If is also very unfortunate that in the same week we also found his has a heart condition. It would have been great to have gone to John Hopkins for both as they are in the same facility.