Keys Medical Group - Key West (FL)

1 /5 Eric Barenz: I made Keys Medical Group, Dr Dell’Api in Big Pine my primary care physician after I moved to Big Pine last year. It made sense because his office is 0.2 miles from my home. I really like Dr Dell’Api, but I’ve only been able to see Dr Dell’Api once. Three times I’ve had to drive 27 miles(54 miles round trip)to Key West and I have seen a different doctor each time or wait over a month for an appointment in Big Pine. Yesterday(12/2/24) scheduled an appointment online for today(12/3/24) at 2:45pm. I fought traffic and drove to Key West just to be told the appointment I scheduled for today was unavailable and the next available appointment is tomorrow(12/4/24) at 2pm. I was told they have been trying to contact me to inform me of the cancellation and need to reschedule. I have one missed call from Keys Medical Group and it was today at 2:45! I don’t have a choice but to fight traffic again tomorrow and waste fuel driving 54 miles. I moved to Key West in 2009 and I love living in the lower keys except for the lack of good medical care. I have to drive to Ft Lauderdale every 28 days to see my pain management doctor because there are no pain management physicians in the keys. I see there are more negative reviews for Keys Medical Group than positive and most related to scheduling. If this was Miami, Orlando, or St Petersburg this practice would either have to correct their issues or close up. Living at the end of the world’s longest dead end road and not having enough medical care facilities allows them to continue their subpar treatment of their paying patients.

5 /5 teri g: Sandra Shue, APRN-BC, is quite possibly the kindest and most caring medical professional I have ever dealt with. She treated my eye problem efficiently and well, but it is her empathy about what I was going through that makes her truly exceptional. Thank you, Nurse Shue.

1 /5 Nick Suter: Unprofessional and not in the patients best interest. I got anxiety knowing I would have to deal with the staff here. Do no recommend.

1 /5 J.R. Henggeler: Horrible service and care. Asked for a referral to a specialist. They dropped the ball for a month. I had to call them back to remind them, and then they couldnt get me in to the specialist for another month. They referred me to someone who couldnt even do a proper evaluation on me, and that I would need to go to Miami for that, this is after I paid for my specialist appointment. I called back to discuss the issue with management. The manager then didnt get back to me for weeks. I called asking why, they said someone was out of town and would get back to me, weeks went by again. I spoke to their supervisor and she also said shed get back with me and of course nothing for weeks again. The woman at the Roosevelt location was really rude to me when I discussed my frustrations with my attempts to get a proper evaluation. They dont seem to care about you, and when its regarding mental health, it shouldnt be disregarded for months at a time.