1 /5 Doug Kubit: I had my Ford Excursion 7.3 towed to Kings Service because it wasnt running right. I was visiting from out of town and had to return home to North Carolina, leaving the truck at Kings. Their website claims that they employ ASE certified professionals. If that was the case, they would have been able to diagnose the issue very quickly, rather than working on it for over a week, replacing parts that were "thought" to be the root cause. The technician told me that "I finally got it to throw a code". This is troubling for many reasons, the most obvious is that he had no idea how to hook up diagnostic software to a vehicle and verify outputs. 2 million of these motors were produced and there is abundant diagnostic and troubleshooting documentation. After changing multiple parts, changing the oil, and adding diesel fuel, it wasnt repaired. $3,500 of wasted time and effort.
After having the truck towed to another shop, they found that the work done at Kings wasnt done correctly. Wiring harness was not connected correctly, oil pressure sensor was reading 1000 psi when the truck was off. Both of these things are basic issues that an "ASE Certified" mechanic would have been able to identify quickly.
After flying back to Florida and picking up my Excursion at the second shop that had fixed it in 3 billed hours, I called Kings and let them know the findings. After a brief conversation with the owner, she said she would check with the technician and get back with me. No call back or attempt to make it right.
