2 /5 James Boydston: My emergency room visit was fine. Michael, my nurse did a great job… However, when I came back with my mother, I experienced far less positive treatment. The emergency room staff was great, but once they got up to the progressive care unit, Rachel, the nurse Was rude and completely unprofessional. Not only in the way that she addressed my wife and I, but also how she addressed the doctor. My wife, being an RN herself, understands proper protocol on addressing disagreements. If anybody from the administration would like to contact me to discuss this further, I am open for conversation.