2 /5 Tyler Martinez: Two stars because staff was “friendly” throughout the process. I brought my car in for 3 different concerns (ABS light, check engine light and oil leak), understanding that this was too much to accomplish in one shop visit I was assured that for a diagnostic fee of $195 they would be able to look into two out of the three issues. I was also assured that I would get my car back same day since I dropped it off mid morning. 5 hours go by and I get a call saying they are just starting to inspect it and I now have to choose one out of the three problems to get inspected since it’s going be too time consuming to look at both. Also, if I wanted both issues addressed that day I would have to pay an additional $195. This was not what was agreed upon when dropping off the car but okay. Another couple of hours goes by and I get another call explaining the problem is too time intensive to diagnose with a single diagnostic fee which apparently only covers one hour of labor (not outlined anywhere in the contract or verbally). At this point my car has been there all day, it’s closing time and I’m being told that I paid $195 and may not even have a diagnosis for one out of the three problems I have. After a lot of going back and forth the shop agrees to continue to diagnose the problem the next day and I still have to leave my car overnight which was not initially agreed upon. To be fair, the shop representative agreed to stay after hours so that I may pick up my car but I would still have to pay the $195 and have no answer to my problem. The next day I get a call saying they “believe” they found the problem and the repair would cost $200, which is equal to their hourly rate. However, to confirm the problem they suggested an additional 3 hours of diagnostics that would cost $195 per hour. Going with the further diagnostic option would cost a total of $780 in diagnostic fees alone and would not cover repairs so I opted for the $200 probable repair option. Again, I was assured this would be completed by end of day and if it wasn’t I would get a call explaining that it would take longer and to bring it back another day. When I arrive to the shop at 5:30 (closing time) they are still not finished with the car and I end up waiting at the shop for another 90 minutes only for them to tell me the repair they tried did not work. They agreed to drop the $200 repair fee and offered for me to bring it in the following business day where I would “only” have to pay an additional $85 in diagnostics for the first half hour of labor. In the end, the shop did love to express how they invested more than the allotted hour of time into my car but I still walked away paying the $195 diagnostic fee with no diagnosis to any of the issues why I brought my car in. Overall, due to the poor communication, delays, lack of results and unexpected potential costs I will not be retuning and recommend others to look for another mechanic.
