1 /5 Shannon Andrews: I wanted to share my experience from my appointment at your Lakeland location on Robin St. on April 17, 2025, with Dr. Ibrihim.
After waiting in the chair for an hour, the root canal procedure began, but it seemed inadequately prepared. The necessary tools were not laid out or properly sterilized. Each time a tool was needed, the assistant had to leave the room to find what often appeared to be the incorrect one.
During the procedure, I observed Dr. Ibrihim rinsing tools under tap water before using them in my mouth, which felt unsanitary. When I raised this concern, his response seemed sarcastic and then he left for about 45 minutes. Upon returning, he informed me that only a filling would be done and that I would need to return for a crown—this was not what we had previously discussed.
After leaving your office, I experienced pain and returned to address it. Unfortunately, instead of resolving my concerns, the front desk staff argued with me. When I expressed discomfort over their unprofessional behavior, Dr. Ibrihim confronted me aggressively while other patients were present.
This interaction was quite distressing and made me feel unsafe enough to contact local authorities to file a report. As it stands now, my dental work remains unfinished and I am seeking a new dentist.Hopefully at a different location.
Best regards.