Smile Design Dentistry Lakeland - Lakeland (FL)

5 /5 Niki: Me, my husband, and boys have been coming here for a couple years now. We love the staff! Always friendly and have helped us with scheduling several times, lol! Just did my deep cleaning today and I had no pain during or after. Thank you staff! Keep up the great work.

1 /5 Shannon Andrews: I wanted to share my experience from my appointment at your Lakeland location on Robin St. on April 17, 2025, with Dr. Ibrihim. After waiting in the chair for an hour, the root canal procedure began, but it seemed inadequately prepared. The necessary tools were not laid out or properly sterilized. Each time a tool was needed, the assistant had to leave the room to find what often appeared to be the incorrect one. During the procedure, I observed Dr. Ibrihim rinsing tools under tap water before using them in my mouth, which felt unsanitary. When I raised this concern, his response seemed sarcastic and then he left for about 45 minutes. Upon returning, he informed me that only a filling would be done and that I would need to return for a crown—this was not what we had previously discussed. After leaving your office, I experienced pain and returned to address it. Unfortunately, instead of resolving my concerns, the front desk staff argued with me. When I expressed discomfort over their unprofessional behavior, Dr. Ibrihim confronted me aggressively while other patients were present. This interaction was quite distressing and made me feel unsafe enough to contact local authorities to file a report. As it stands now, my dental work remains unfinished and I am seeking a new dentist.Hopefully at a different location. Best regards.

1 /5 Leslie: I went to get a regular exam and cleaning. I left with a giant bill and not being covered by anything and the rug pulled out from under me. I was told that my X-rays are covered and cleaning is covered and so I was okay with that. Then they started the X-rays and said we are doing a set of eight today. I noticed posters all over the walls about gum disease and stuff they then decided to tell me I have gum infection and I have to have a deep cleaning. I have not been told that before in the past and my gums seemed perfectly fine. I told them I am sensitive to pain and please numb my mouth. They said sure we can do that no problem. That did not inform me that that it will cost me out of pocket. Then after my cleaning the hygienist says… we are giving you this bottle to take home for your gum disease GIVING. Not charging you. I thought oh how nice thank you. Then after that I was presented with a list of break downs of my insurance and what I owe and what I don’t and I was told I am to pay for the extra X-rays I would have said no to if I knew I would have to pay for and the numbing agent if I was told it was extra and the lovely bottle that was given to me. I owe 73.00 out of pocket. I called my insurance and they connected me to there office so I would be covered and Smile Design still refused to cover all cost. Then I find out from my insurance company that not only they are not covering what I thought should be. I am now being told I owe them 190.00 for the X-rays and 43.00 each for the two other things. That’s ridiculous when I have a paper I singed that says 73.00. Not to mention when I was there they were way to personal with my information and wanted to know to much about my medical background and stuff. I felt like I was in an interview or something. Why did they need to know why I take the medicine I take and all my history of past medical days. I was here for my teeth. I would not recommend these people to anyone ever. I will never go back to them again.

5 /5 Ed White: The experience was great, though I would have a lot of pain before and after my appointment but it was one of the best dentist experiences I’ve ever had. Dr. Silva and his assistant Ashley were both great. Felt very comfortable with them. Dr. Silva was very gentle and put me at ease while doing the procedure. Thanks