True Health - Harvest Time International - Sanford (FL)

5 /5 phil vogel: The people at this location are kind and gentle and made me feel very comfortable, more comfortable than I have ever felt visiting a dentist or doctor. They will also work with you if you have no insurance or are low income. I was so relieved today after my tooth extraction I almost cried.

1 /5 Katherine Rosales: I had a 9 AM appointment, and after waiting 90 minutes.All they were going to do.Is an x ray mouth that was already done at their sister office. Then I was told that I have to make another scheduled appointment with the hygienist and then another scheduled appointment so that they can take care of the problem. Three appointments just mean they are stealing from the insurance company and the patients. I have been to multiple dentist offices that dont reschedule you to take care of a cavity or do cleanings. Its all do e in the same visit

1 /5 Leah Pieplow: Went there today, I am very low income, I have a hole in one of my teeth and a I’ve been struggling with it for months. When I called they told me that the Sanford location only takes kids appointments and adults have to come in the morning and wait for an appointment spot to open up, and that if I couldn’t pay in full they would send me a bill. Got there today, there was even a sign by the desk that said they would see you even if you couldn’t pay. Gave them my info for the sliding scale they said I qualified for the lowest bracket, but had to have $70 to be seen and they weren’t even sure if they could remove it because it was a wisdom tooth and they only did simple extractions there. I don’t have $70, I asked them about what I was told on the phone, she said they used to only take kid appointments but that has changed and they do not send out bills you have to pay up front then they turned me away. What am I suppose to do??? I have 1 broken tooth and 1 tooth that causes infections and I’m constantly going to the ER to get antibiotics and then having to pay for meds I can’t afford to then go to the dr and realize I can’t pay for that either so now I don’t know what I’m going to do. They need to remove their sign by the window saying they won’t turn away patients who can’t pay because it’s not true!!! I’m devastated!

1 /5 nataly soto: I call them asking for an appointment for my 7 year old daughter that I noticed she had a cavity, the receptionist register her and told me that because I was unemployed the first visit was going to be $70 that included the cleaning and X-rays and checkup and another day they’ll have to do cavities. The appointment was for today, I asked the receptionist if they see adults because I was having problems with one of my teeth and she told me no we do not see adults only kids unless is an emergency is hurting we can take adults I say okay sounds good. The dental assistant welcomed us she was very nice, she try to talk with my daughter and made her feel comfortable because this was my daughter first time in a dentist the dental assistant did the cleaning and after that she did the x-rays which I was not happy because of the radiation on a little girl, later on the dentist came over she seem nice but told me right away without even checking my daughters teeth that she was going to give me a referral for a pediatric dentist I was amazed and ask what are you saying? You don’t see kids here, she told me, no I’m sorry we do not have the supplies and the equipment to treat kids here we only see adults here, I was so upset and told her why they even take my daughter in if they didn’t see kids just to rob me $70 even do I have to go now on a pediatric dentist and they are going to charge me more of course but do the same that this people did. I’m very mad at them, very unprofessional, the workers don’t even know what they’re doing, what information to give. I told the receptionist at the end that we loose the time and money and she told me oh no that’s not right you already know now what she has, so what? You can not fix it I have to go to another place and spend more money. Stay away from this people.

1 /5 Catherine Szczesny: If I could give ZERO stars I would. I called this morning to get an appointment. Their website advises that appointments are advised. I was put on the DentaQuest insurance through Medicaid since I lost my job and I am now 7 months pregnant. The information I received from both the state and Dentaquest was that this was my designated facility to go to if I had any dental issues. I currently have a broken tooth that is very painful. I was advised by the receptionist that their facility does not have any appointments available for new patients that are considered adults. They are only seeing pediatric. I now have no where I can go. Stay away. UPDATE: (August 28, 2024) I see that this facility basically copies and pastes the same response(s) to anyone that is complaining about the service they have or have not received. I had already filed a complaint against this office with the state and the health insurance. I was made aware that this office is now being watched. Since this past Monday through the help of my insurance company I was given a different dental office who made me an appointment right away and the tooth was extracted the following morning. Again stay away from this office - they do not have any empathy for anyone. (It’s not their policy)