UF Health Total Care Clinic - Jacksonville - Jacksonville (FL)

1 /5 Taylor huffman: Second Time I’ve schedule appointments for my family weeks out & they call the day before and cancel cause my insurance isn’t right. Call back to fix it cause the girl just HANGS UP . & “they don’t see a problem but it will be a month out before we can schedule you again “ they need to hire real appointment scheduling with training . Not children. Uf Heath , get it together.

4 /5 Kelly Taylor: My mother n law goes here every month Ive never had a problem with the office staff thay r very nice.. and her doctor is nice as well wait time is kinda long.. but other than that its ok.the only problem is when she needs labs done most of the time I have to come all the way back the next day because the labs are already closed..

1 /5 Yasmaira Ramirez: Today my daughter with a disability had an appointment on the 5th floor with her primary medical doctor. I attended the appointment when I checked in, the person at the front desk tells me that she cant see my daughter in a bad way, I ask her what the problem is and it is that the insurance did not update the doctor in the system I had already taken the steps but the insurance ignored it I called the insurance they sent a fax after a few minutes the problem is solved to all this the lack of empathy for disabled patients who get nervous because they do not understand the document processing and because they are treated badly, they should better educate the personal of how to treat the others because a document is resolved but the emotional damage Not

2 /5 Cyd Populus: I have never been more disgusted with a medical facility. The lack of common curtiousy for the patients time is beyond me. I came 30 minutes and 2 1/2 hours later. Not one staff person has made an effort to acknowledge me or my appointment time. One patient had left. One who came in after me has been called back.... I however can not get my medicine without being seen. I will not only be writing on here I think I will write a letter to the CEO next maybe that will warrant some damn RESPECT!!!!!

4 /5 Shelby Schubert: The wait time was 1 hour. But Hamid-U-Rahman Khalili, APRN took time to hear all my concerns and was very helpful. Im very grateful