UHealth Tower - Miami (FL)

5 /5 Danielle Wright: I was referred here to the vascular team to address some cysts i had near arteries that prevented me from even being able to drive. My surgery was successful. The entire staff was amazing. I had to stay in the hospital for 2 days. The entire staff was extremely caring and attentive. They constantly have called and checked in on me and been very responsive to all my concerns.

2 /5 Sandra Marrero: My experience at UM hospital at neurology department is the worst. Dr Chileuit and Dr Sebastian Kosh laughing at my husband and I faces telling us to go to neuropsychology, because they found “ nothing”. There is a lack of respect in all that. They didn’t do another test to rule out another condition, not even Neuro conductivity test. I’m struggling with a complex neurological condition, including Dysautonomia, after claiming to patient experience department because those doctors behavior, the Neuro department decided not to accept me there to be seen by another doctor opinion. I continued to looking for help; and now I know that those doctors and neuro department didn’t anything to help and save my live. I hope this will be helpful for those who are desperate and really sick looking for a professional answer and those kind of doctors make them to believe they have neuropsychology issues instead a serious complex neurological issue. UM healthcare system have to reorganize and start to take care about our community and patients coming from other areas. It is a real shame that medicine is at this poor level in this 21 century already…

1 /5 Edward LaFontant: I would rate this facility zero stars if possible. My experience was deeply troubling. Staff left my father lying in soiled bedding, showing a lack of basic care and dignity. The doctors appeared indifferent and unwilling to communicate effectively or offer assistance. Additionally, I overheard staff speaking negatively in Spanish, seemingly under the assumption that others would not understand. To make matters worse, only one person was allowed to stay with their loved one, while others were forced to wait outside in the rain. The overall service and treatment at this hospital were unacceptable.

1 /5 Norma Gazoni: I would like to express my deep dissatisfaction with the care I received at the UMHealth Department of Neurosurgery under Dr. Wang. I have never felt so devalued in a medical setting. The treatment was so impersonal and neglectful that I felt like I was just a number, judged by my age and financial situation, and sent home with a potentially serious illness without the slightest respect or empathy. My first appointment with Dr. Wang, six months ago, lasted less than a minute. He left under the pretext of getting a translator, but never returned, leaving instructions about my treatment through someone else. This seems to me to be an unacceptable level of neglect. This Monday, I had a new appointment scheduled for 8:00 AM. However, Dr. Wang did not arrive until after 9:00 AM and spent a mere two minutes with me. He did not even speak to me, talking only to my husband, who is American, ignoring my presence and demonstrating a complete lack of consideration. The nurse who was supposed to help with the translation spoke Spanish, but Dr. Wang would not allow her to translate, insisting on speaking only in English to my husband. Although I understand some English, it is extremely difficult to absorb such critical information when you have 8 pain points, the left side of your body is completely numb, and you are in severe pain. When I asked about insurance coverage for the nerve block procedure he had recommended, he responded coldly, stating that insurance would probably not cover anything and that my case was surgical. When I suggested the possibility of having a procedure every month to relieve the pain, I was completely ignored. His coldness and lack of empathy were shocking. At that moment, I expected some minimal compassion, but he treated me in a cold and robotic manner. I asked for pain medication while I waited, and he refused. In the end, he gave me the number of a pain management center that only had appointments available until February 2025—an absurdly long and inhumane delay for someone in so much pain. On Wednesday, I was fortunately seen by another doctor who showed genuine concern for my case. She carefully reviewed my exams, showing empathy and respect, prescribed medication to relieve my pain, and arranged for me to see an anesthesiologist in December. This humane and caring service was in stark contrast to the contempt with which I was treated by Dr. Wang. Even more outrageous was to discover that, on Dr. Wang’s express orders, all information about my history as a patient had been removed from the records. This act not only demonstrates a total lack of ethics, but also puts my health at risk, since I will now have to start treatment from scratch, without a detailed history of consultations and procedures performed. I hope that urgent measures are taken so that patients like me are not subjected to the same neglect and lack of care.

4 /5 lynn jacobs: SD had an appointment for colonoscopy (do I mention he is very week from receiving aggressive chemotherapy with multiple blood transfusions and other cancer treatments) at the south building at 7:35 (exact time) on October 25. We arrived and turned in the parking deck. At the first entrance ticket station stood a gentleman. I approached slowly and carefully and greeted him and stated SD had an appointment at 7:30. He didn’t return the greeting, instead pointed to the ticket button and replied, “next time you should pull closer so that you can get a ticket.” He continued to only point until I made an effort to open car door in an effort to retrieve a ticket. At that point he asked if I wanted a ticket and proceeded to get ticket for me and handed it to me. I apologized and said it was my first time in the building. He gave no reassurance and simply said in a lower voice, “first time.” My friend has been battling leukemia for over 3 months with daily trips to one of the clinics at Sylvester. He is exhausted. He mentioned to me that every single person from security, support personnel, nurses, doctors, etc have consistently maintained positivity and genuine kindness! Those were his words and I have witnessed the same since I have accompanied him for the last week. This gentleman at the ticket station is the first person not to display this kind of compassion. Surely he knows how sick some of these patients are and some will not have need for a parking ticket much longer. It doesn’t cost anything to smile and try to understand these patients are vulnerable and at the staff’s mercy. Thank you so much. Lynn