Wolfson Childrens Hospital - Jacksonville (FL)

5 /5 Jace Rogers: We stopped at Wolfson Children’s Hospital on our way home to Georgia from Clermont to have our 7 week old tested for RSV as he had some symptoms and his breathing was labored. We were checked in at the ER, triaged and put in a room right away which was nice not having to wait in a waiting room where my baby could be exposed to other illness. A nurse was in shortly after to hook him up to monitors to watch his breathing and test him for RSV. While waiting for results the nurses and doctors kept checking in to see how my baby boy was doing and if we needed anything. After being given the positive result, we were admitted to monitor him overnight and all the staff and doctors were great helping monitor him and doing everything they can to help him get better even though there wasn’t much they could do as it’s a virus and has to run its course. I couldn’t be more grateful for the treatment we received at this hospital especially being from out of town not knowing what to expect and this being our first child. I highly recommend!!

1 /5 Presley Miller: If I could honestly put zero stars that’s what it would be. My daughter had a surgery scheduled for 3/5/25 at 10am for us to be there at 8am. This surgery was scheduled well over a month ago. We were running late as we had to drive from Georgia I went ahead and called to let them know that we would be 10-15 minutes late for check in due to traffic. Only for the nurse on the other end to tell me her surgery had been canceled for the day and that someone called to let me know. First and foremost no one ever called to let me know this. Also Monday I talked to two different people one for registration and one for her pre op prep and nothing was ever said. Long story short I spent 4 hours at the hospital going back and forth with people being told “will call you back in 15 minutes with an update.” That “15 minutes” turned into 25-45 minutes. At the end of it she didn’t get surgery for a severe case of OSA that is just getting worse. I tried to explain that I travel for work and that I have a schedule already made in advance and that my mom and I had already adjusted our schedule for this surgery. They ultimately dropped the ball after I did everything I needed to do as a parent and patient. So now her surgery is scheduled another month out to which that means her pre op will be out of date and she’ll need a whole new one meaning more out of my pocket because someone couldn’t pick up the phone and make a call. I hope the people I spoke to today actually did escalate this matter to upper management because this isn’t the last that I have to say. I need better answers then “I don’t know” or “we are doing everything we can” or “we understand your frustration” because clearly they don’t.

5 /5 Vene: My child spent a consecutive 12 months here from birth. The staff, facility and overall energy of this hospital is welcoming. When we left to go to another hospital in Orlando, it felt like I was leaving home. Even now going to the Day Stay for labs is a great experience.

5 /5 Sofia: My daughter had a fever for more than two weeks, so I took her here to see a doctor. The environment here is very clean and comfortable, and all the staff are very nice, especially Dr. Chen, who is very professional and responsible! And nurse Kristys! She is so sweet to my daughter! My daughter loves her! She likes a angel. And Dr kaley Azar she is nice too. There was also a girl who forgot to ask her name and helped me apply for medical insurance online！ Thanks for everyone!

1 /5 Alexis Nailing: Went there last night cause my baby had a fever, they took forever to see him and treat him, but that’s not the worst part because I’m patient. I can’t get over how aggressive the residency and doctors was when dealing with my baby. The First Lady with red hair came in aggressively talking to my baby telling him he’ll be fine when he started crying mind you he’s sick and not feeling good so why you talking to a baby like they a grown ass man?? She grabbed his arms agressively and was putting the syringe all over his face when she gave him Tylenol. I addressed it and let her know she didn’t have to be so aggressive, of course she became passive aggressive after that. I’m sure she told the other doctors what happen to look like the victim because the doctors after her did the same thing to test my patience. Then they were running all these unnecessary tests, the doctor wanted to put a catheter on my baby?? I’ve never heard of any doctor putting a catheter on a 10 month old to check his urine… coming here made me not want to go to any emergency room EVER AGAIN IN JACKSONVILLE. GRADY HOSPITAL WOULD NEVER! You can tell when hospitals are strictly for the money!! Wish I could give 0 stars!