Ross Dress for Less - Winter Park (FL)

1 /5 shacara bouey: I just left the store cashier and assistant manager, Michelle, stop me before leaving to ask to see my receipt and I had one items while she was upfront, but didn’t decide to ask anyone else to see their receipt. You guys need to learn how to properly check individuals, especially without making them feel like they’re a thief. However, I worked in retail before and never had an experience like that. Michelle needs to be retrained and also the cashier. Ross, please properly train your staff. This is unacceptable especially for a people who spend Quite a few bucks with you guys.

1 /5 Paula E: Tried to return something I bought yesterday without the receipt (still had the tag) and the cashier wouldn’t return it because I didn’t have the exact debit card used to look up my transaction (which you couldn’t anyways because it was from a different store. Which I don’t get bc it’s MUCH EASIER to process a no receipt return than search up the transaction from a debit card which is usually an m.o.d. thing and if she is a manager then that’s concerning to not know something basic that they literally teach on day 1) You CAN process w/o a receipt,it would be considered a “non-receipted transaction” which would require a form of id to type into the system and is returned in store credit with a risk of the price being lower than it originally was if I waited too long to return. I used to work at Ross for 3 years in customer service/stock and thought it was odd that the return policy changed but nope, I was right because I read the back of the receipt and called Altamonte Ross to confirm.

4 /5 Saied Al: I had a pleasant shopping experience at Ross Dress for Less. This particular store is impressively organized and spacious, making it easy to browse through their selections. Whats even better is that its notably cleaner than your average Ross store, which adds to the overall appeal. I must commend the staff for their excellent service. They were attentive and helpful, making my visit quite enjoyable. While Id rate it 4 stars, its definitely a cut above the typical Ross store.

5 /5 Sheila Squirts: When the airline lost all of my luggage while on a trip for cheer, I had no choice to stop to get new clothes. I was able to buy a ton from here. Very clean and well stocked. I would go back!

3 /5 Melissa Shaffer: Inexpensive goods for a fair quality if you can find anything. Its a big store but finding an item worthy enough to buy is so difficult. The service is not the best in comparison to other places. No greeting by anyone and so much mess in display.