K Ru Dentists at this office seem to be qualified enough.
It also accepts insurances which are not accepted elsewhere.
Those are the reasons to still consider this office despite:
-dramatically unfriendly lower personnel
-NEVER reachable by phone: always voicemail
-questionable qualification of techs under Dentist: in addition to personal impression once had to see another dentist a week after cleaning at THIS office; was recommended dental cleaning and the dentist could not believe any professional worked here before
-options to self pay and their own plans are frequently ridiculously expensive. Still usable sometimes but PAY ATTENTION!!!
All in all you get the right impression the moment you walk in: trust your instincts. What you see at the front desk will not get any better...
3 /5
Denise Rose Where do I start? My 1st day I was met by one of the most rude, I dont care about this job or its pts person ever. She sits on the right side of the front desk. Her response to me was extremely rude, and I clearly let her know that she had the right one that day. I told the hygienist about my rude experience and she knew exactly who it was. Obviously, there has been prior complaints but for some reason shes still there. Never a smile, no eye contact, just miserable. During my cleaning process, I could see people walking back and forth in and out of my room due to how its set up. You need to go through one room to get to the next, UNEXCEPTABLE!!! I advised them that I was not comfortable with patients walking in and out of my room during treatment. They assured me that my future appointments would be in an office at the end, which they have adhered to. I received a call the day of my next appointment, which I didnt even recall because no reminder call was made prior. The person lied when asked why no call was made. They said "Oh yes, we called you." Lies!!! If you called, why no message left? The evil step sister at the front desk confirmed that no calls are made because shes the only one in that department. I rescheduled for the next day since I could not keep my appt the day before due to no notice. I dont even know why she was calling in the 1st place because it was an hour prior to the appointment time, we never got that far. Once I arrived, I was greeted by our lovely receptionist. I was called by a short blonde woman who appeared to be pleasant until we reached the room. Her 1st question to me was "Do you work?" Which I thought was strange but ok, Ill play along. I responded yes, I do work. Next question was "Where do you work?" Ok, not sure where this going at this point but I advised her of the place. 3rd and final question was "What do you do?" I guess she didnt believe I had a job, although I just left my job and was dressed quite appropriately. After I told her what I did, she said "You must have been busy today". HUH??? After the questionnaire, I sat in the chair but began to feel very uncomfortable. My gut and spirit did not align well and I should have left. Less than 5 minutes into my cleaning, she began to floss my teeth. I asked her if she was done already? She said "Oh no". So I continued with hesitation feeling as if something is not right. The rest of the cleaning went on for another 5 minutes and she handed me a cup and told me to rinse. Ive had my teeth cleaned for years and have never had my teeth flossed during the clean or last less than 45 mins, to an hour. I asked her name because I knew I was going to write a review. I believe her name was Dianah, Diane, or Anna. She had nothing to say at all during or after the cleaning. I said goodbye and she didnt even turn around. Unfortunately, the dentist that I saw on my 1st day was amazing and extremely attentive. He actually stopped what he was doing to greet me because I had been waiting for a very long time. Its too bad that he is surrounded by an incompetent staff. I would not suggest this place to anyone else. Maybe their other locations offer better service but their Palm Coast location SUCKS!!! Go someplace else.
1 /5
VIII ! I recently visited this location and I received an amazing Deep cleaning from the dental hygienist Coraline! She was very professional and knowledgeable. I wasn’t in pain after and my teeth are cleaner than ever. I’ll be back next week for another deep cleaning from Coraline.
5 /5