5 /5 Katie Hilbert: I can’t say enough good things about Amy and the rest of the team at Pickett Brothers! Even in the face of something completely unexpected—when an inclusion appeared in my engagement ring’s stone during a routine cleaning (a rare fluke and absolutely no fault of the jeweler)—they went above and beyond to make it right.
From the very beginning, they were transparent, communicative, and incredibly empathetic to how much sentimental value my ring holds. Amy kept me informed every step of the way and made sure I felt supported through the entire process.
Not only did they source a replacement stone that matched mine perfectly, but they also preserved the original one and had it set into a beautiful pendant for me to keep—a gesture that meant more to me than I can put into words.
Their care, attention to detail, and genuine compassion turned what could’ve been a heartbreaking situation into something truly meaningful. I’m so grateful for the experience and would trust them with any piece, big or small.
