1 /5 Lauri Desport: I wish I could give zero stars! I took my husband here two weeks ago for what we suspected was a pulmonary embolism, which he has had before, so we are very familiar with the symptoms. They called him in for triage and various lab work, and continued to send him back to the waiting room, waiting for at least an hour or two each time. We told the tech at triage we thought it was another pulmonary embolism. He was sent back to the waiting room. They took a chest X-ray and said there was no blood clot (should have done a CT scan for his symptoms). Sent back to the waiting room. They told us it wasn’t an emergency, or he would have been called back right away. We sat for 7 hours, until 1:30 AM, without ever being treated for this, or having a dr examine him. I complained to the desk clerk we had spoken to when we first checked in, and she shrugged it off with a smile on her face. We were told that there were other people waiting for just as long, but the true emergencies were being treated first. There was a tech coming around taking blood pressure from people waiting. I recorded his at 193/117, and she said she would keep an eye on him, but never came back to check on him. We finally left at 1:30 AM, never having been examined by a doctor. We told multiple people that he felt like it was another blood clot, and they did not listen, nor did they care. The next day he was taken by ambulance to Gulf Breeze hospital with a pulmonary embolism and pneumonia! This particular ER at the main Baptist Hospital could have killed him! They blatantly ignored his history and symptoms. 7 hours with absolutely no help or relief. We will never go back to this facility again. If you need an ER, go to the one on University and Nine Mile. They are much nicer, more attentive, and know what they’re doing. I would not recommend this ER to anyone.
