1 /5 Moore Tia: We was call to the back after waiting 2 hrs after our arrival. The lady called our last name. She took my child vitals and weight. Then told us to wait in the chairs by the vital machine to wait for a room. After waiting in the chair area for 10 mins she comes and ask my child first name. Wait are you kidding. When you called us you were supposed to verify both names. Then we get a room. The male medical assistant comes in and says oh we sorry we was calling another family with the same last name. Ok, if that’s so why no other family got up!!! Then he says but since his co worker got our vitals it’s ok. Then they was have loud Conversations. Laughing and horse playing around while families are in the lobby waiting. I expected a more professional environment, especially with us being a new patient.