VA Clinic - Pensacola (FL)

1 /5 Keith Hugg: Just curious if the Pensacola VA office ever reviews or comments on here. Doesnt appear so, since theres no responses to any complaints. No surprise you currently have a 2.6 star rating. The negative comments Ive read here are true. Lack of timely service, rude, dont answer phones, wait times, never review or approve requests made from an offsite provider that you sent me to for "all my needs". Everything still has to be sent back to your office reviewed and approved BEFORE any treatment plan can be started. Completely ridiculous... Is this the "best" you can do or are you just hiring any lackey off the street to work there. I guess Ill just keep going up the chain until some questions start getting answered... like thats gonna do anything... Complete Joke

5 /5 John: Pensacola VA Clinic has the most wonderful people. They are tops in efficiency and professionalism. No wait in many years of care from the ophthalmologist in Lima section of building. All smiles and a very pleasant experience. The technicians and doctor always treat the old man like family and saved me a fortune with advice to get glasses online at Zenni! Love these folks! Makes me miss the Army! :)

2 /5 Travis: My wife and I both received treatment here for 18 months. Initially everything was great and solid customer service. In December 2024 they canceled five appointments on us. Don’t expect to get anything done around the holidays because patient care apparently goes to the wayside. They couldn’t even do something as basic as schedule an appointment at times. Don’t expect a courtesy call to cancel or reschedule, you’ll likely get a random text or email.

5 /5 John Gorski: Recently, I had to visit the clinic, and I had some reservations about being seen there as most comments were negative. However, I must say my visit was very positive! I was greeted and directed to the area that I needed to be at. I checked in, and the receptionist was very friendly and accommodating. The specialist who performed my procedure was very professional and friendly. I must say my total experience was very positive. Makes me wonder why so many had negative experiences!

3 /5 David Folsom: I am disappointed with the customer service. Granted this is a busy location. Keeping up with a large volume has to be challenging. But my experience with the audiology clinic was poor. I arrived an hour before my appointment. I greeted the receptionist politely and in return I got, “name and last four.” “Ok you are checked in.” I asked for confirmation of my appointment time and was told an hour later. I asked I it would be problematic to go and get a drink down stairs. I was told. “That is up to you.” Well good morning VA. I’m glad I’m here to be your patient. No need for snarky abrupt attitude. I would like to thank the professionalism of Dr Richardson. I think is the right name. She was excellent in communication. Her engagement for a hearing test was outstanding