3 /5 L. D.: I was a client of Dr. Frank for many years, and my last appointment was a couple years ago, and I did not immediately write a review because I did not want my emotions to make an impact on it. The second to last visit, he seemed about ready to retire, in behavior-- short, curt, get-the-job-done with minor consideration I was a paying and easy-going client. My last visit, I had gotten some lip filler a week or two prior to correct a defect, and he felt the need to ask quite rudely why I would do that and was not gentle at all during my cleaning. I was very disappointed as I had been a long time client and I absolutely didnt need to be questioned on my life choices and since they seemingly didnt add up with his views, I wasnt treated well. Id never taken him as a personable dentist, but I was there to get my teeth cleaned, not make friends. Im not sure why he behaved like that; everyone has bad days and Im happy to give the benefit of the doubt, so I made another appointment and I asked his office manager if he had something going on that may of cause this, and instead of understanding, she said, "Oh, hes never acted like that!" and just sort of pushed aside and invalidated my experience; I even called back a few days later and spoke with someone else, who also brushed me aside, despite my polite tone. Although I had been a client for at least 10 years, I dont feel like he ever took the time to get to know me-- I had family friends that worked there and his wife was a teacher of mine in elementary school-- but that aspect, not being personal, never really bothered me enough to leave, because again, I was going in for a cleaning, not coffee; however, after that last visit, I was very and deeply disappointed, especially because Id be going to him so long. Id never been rude or even assertive, but the rough treatment I got after asking for gentleness following a procedure being ignored was it for me. I think he needs to retire because if you dont want to be considerate of your clients, you dont need to be practicing. I know this experience isnt shared by a lot of folks, but it is mine.