1 /5 Patricia Diaz: CIGNA CARRIERS BEWARE -
I called to make an appointment for my husband back in December 2022. According to the office, they called Cigna to make sure they were in Network, once they got the ok from the insurance, they called me back to confirm the appointment. My husband was seeing by the office in December 2022, January 2023 and February 2023.
Last week (7 months later), they called me to let me know that the insurance didnt pay and that Ill be taking to COLLECTIONS 3 days later if I dont pay! (Same complaint as the other reviews! I shouldve read the reviews earlier)
Usually when the insurance doesnt pay, the medical office will send you a bill or a call and give you (at least) 30 days to pay and then if you dont pay, they have the right to take you to collections ... However, THIS OFFICE DOESNT SEND BILLS TO THEIR PATIENTS.
The worst part of it is that I called CIGNA and requested the call records to make sure they did verify the insurance at the first appointment. THEY NEVER CALLED, EVEN WORST, CIGNA TERMINATED CONTRACT WITH THIS OFFICE BACK IN 2018! which means that they shouldnt have accepted my husband as patient in the first place!!!
Cigna denied coverage 10 days after the first appointment, and this office TOOK MY HUSBAND FOR A SECOND AND THIRD APPOINTMENT!!!
But wait, they will blame it all on you as a patient ... Its your fault for not verifying the insurance in the first place, its your fault for not paying after the insurance claim was denied. Its all your fault!!! Dont they have personnel that takes care of this matters like any other office!
BE CAREFUL WITH THIS PRACTICE - A FULL COMPLAINT TO HEALTH SERVICES IS COMING!
- THEY DONT VERIFY INSURANCE
-THEY DONT SEND BILLS
- THEY DONT VERIFY DENIAL OF INSURANCE CLAIMS ON TIME AND KEEP ON GIVING YOU APPOINTMENTS
THIS OFFICE IS A COMPLETE MESS!!