5 /5 Ben: I’m volunteering at NCH Naples Downtown Emergency Room for the past 4 months, every week.
I have a high level of expectations near perfection.
I can state that the emergency department is well managed. The place is very clean and out of germ. The department is well staffed, well organized and well managed.
The main fact is that they have a very large inbound volume of patients
The nurses are exceptional, juggling between emergencies after emergencies, heart attacks, car accidents, motorcycle crashes, strokes, accidents and more. Remember this is the main emergency room in Naples for extreme cases.
Usually, the frustration is coming from patients with smaller emergencies, due to the need to take care of patient with extreme emergencies.
Something patients are not aware too, is that a blood test or a CT scan or another test can take 1H or more to get results. Hence the impression of waiting for nothing and the frustration, again due to the volume.
The doctors are the best and coming from the entire hospital. Compared to other emergency facilities, you have a specialist available at anytime for all cases.
I’m glad I’m able to help and support this amazing team of experts and professionals. I’m really proud of it. There is no different treatment between any patient. It’s not first come first serve, but biggest emergency is first serve; and served with perfection and attention.
Thank you to all the NCH staff and for the amazing patients, for having patience.
