The Smile Mission - Ocala - Ocala (FL)

5 /5 Carla Katz: If you are looking for a great dentist, don’t think further and visit The Smile mission. I had a tooth extraction a few months ago and yesterday I went for the implant and couldn’t be more thankful and happy about the results. All the staff and Doctor Michael Urbina are professionals who know what they are doing. They treat you with respect, and something to bear in mind is that they are more affordable than any other dentist in Ocala. I still have to get the crown done in a few more months (the last part of the dental treatment), but so far, so good! I highly recommend them.

5 /5 Satisfied Customer: I cannot say enough about today’s experience! I had a procedure done by Felipe..my hygienist.. that should have been a bit painful. He was incredibly gentle, thorough and efficient..and best of all my procedure was PAIN FREE! My results are better than I could’ve imagined!!! He’s the BEST! I highly recommend him! Thank you Felipe! May God bless you richly!!

1 /5 Thomas Corbin: We drove an hour for our confirmed 1030 appointment for our daughters’ fillings. Was told upon arrival we were here for only an office visit which was not the case. Waited till past 1140 to have the doctor come in the room, doesn’t introduce himself. My first daughter is done and now my daughter who was suppose to be 1100 is being started at 115. Keep in mind we drove an hour so now we are into lunch time and hungry and can’t eat till the numbing wears off. So I ask the tech is this common. So since their office messed up and put us only for an office visit, we were put on the back burner and had to wait while they took care of other patients even though we had confirmed 1030 appointment. She tells me that they don’t have phones in their office and that we spoke both times to a call center so it is on them essentially. No apology. We will NOT be returning. Extremely poor customer service. The number supposedly listed on the website is to a call center apparently and that’s why we have been here now for close to 3 hours due to them putting us down for the wrong type of appointment even though we were just here for an office visit on 4/3 so why would we be back so soon. And when the appointment was made it was told them it was for fillings and when I called back to confirm I said the same thing. Maybe other people have had awesome experiences here but unfortunately I guess it’s not going to happen to everyone. I was told I’d have better luck making the appointment in person so these things don’t happen, Even though they have a call center and pay people to make appointments for them, so I guess it’s really our fault. Also 3 different people worked on my one daughter. The doctor only does the numbing, their fillings weren’t done by him. Update finally finished right before 2. No apologies no acknowledgement to any of my concerns and you can’t speak to a manager or supervisor or get in touch with them unless you call the call center. Like I said maybe other people have had better experiences, we were pleased on our initial visit but make sure you make your appointment in the office while you’re there so you don’t get treated like we did

1 /5 Jose David Morles Colmenares: The worst experience for my family. My relative didn’t want to leave this review at first, but after seeing the extent of the damage, I can’t stay silent. On Saturday, my family member was in excruciating jaw pain. We called the number listed online multiple times, but no one answered. Desperate because of the pain, we decided to go directly to the clinic, only to find it closed. We had to look for another specialist, and what we discovered changed everything: the doctor had placed the implants incorrectly. Unbelievable! We had a previous X-ray from another clinic, and the new specialist confirmed that there was no need to extract so many teeth. This was just one mistake in a series of errors that we feel must be listed. When we first met the doctor, we felt reassured by his Gators badge. However, everything changed when we noticed his broken English and rude, rushed attitude. How could someone with such a lack of humanity have graduated as a dentist? He was literally a “one-minute doctor.” Since my family member is elderly, they probably assumed they would never leave a review. There were also major inconsistencies with their business hours: they advertise being open Monday through Saturday. Why weren’t they open that Saturday? Why weren’t patients informed? Two Saturdays ago, my relative’s appointment was rescheduled twice. I don’t understand how they manage their scheduling. Misleading marketing. They couldn’t even handle an emergency — we were expected to wait until Tuesday? What about Monday? Were they closed then too? They should have at least one native American doctor to provide better communication and care for patients who prefer fluent English and a humane approach. We feel truly scammed. Over $20,000 for poorly placed implants? My family has previously been treated at Smile Mission in Miami by American doctors, and we expected a similar level of service. We will definitely seek legal advice to find the best possible solution for both parties.