Alexis Busch I am a long time client of Melissa’s and HFOS. My two most recent experiences at HFOS I have had the pleasure of working with Gracie. On 12/26 I did a blowout with Gracie for my birthday dinner. She made me feel so pampered and beautiful. Last week, I needed a last minute highlight and I was excited to see Gracie available. She was able to brighten me up while adding dimension. Everything I asked for and more. My hair is so much more lively and much healthier. Not to mention, I LOVE the way she curls my hair. Thank you HFOS and Gracie for a great experience once again :)
5 /5
Kramer Pena DO NOT go here for IBE hair extensions. I spent almost $800 at the salon for my hair to consistently fall out within a few days of the application. I have had extensions for over 7 years and have never had an experience like this one. I gave the stylist 3 chances to fix my hair, and each time they fell out. After my third visit that I again had to sit there and take time out of my work day so it could be “fixed” they fell out less than 48 hours later. At that point I politely requested a refund, as it was clear they did not know what they were doing. Mel the owner refused due to “policy” which I was never made aware of.
Never in my life have I been spoken to as a client, like Mel spoke to me. She was incredibly rude and antagonistic. At no point did the stylist or owner apologize for the issues with my hair. Mel didn’t even reach out to discuss the issues I was having or apologize for the incredibly poor experience. I had to contact the salon directly to get her to call me. Instead, Mel told me that “they don’t offer IBE as a service” even though I texted the salon number directly to confirm they did and was scheduled with the stylist. Instead, Mel told me I was taking money out of the stylists paycheck if she refunded me. Sounds like she should rethink her business practices if you can’t refund a client for shoddy work. I would be absolutely ashamed as an owner if a client was walking around town with her extensions completely falling out.
I sent photos to the stylist who previously did my extensions and she told me they were very clearly installed incorrectly. My other stylist also looked up HFOS in the IBE certification data base and no one at the salon is certified in this service. They shouldn’t be offering it. I told this to Mel and she said “no one in the area is certified”, which is also not true.
I now have to pay to go to my old stylist to have this completely redone with absolutely no compensation from the salon. The only thing I was offered was to come in again for a FOURTH time to have someone else take a look. I refuse to let a stylist who is not certified in this method touch my hair again. I expect that there is damage to my extensions due to the inappropriate application. My holiday photos are ruined, because my certified stylist cannot get me in before them. I would think incredibly hard before going to this salon and giving the owner who clearly cares nothing about her customers appearance or business.
1 /5
Emi Melker I cannot begin to express how much I love this salon. The women truly care about you and your beauty needs, going above and beyond to ensure you leave feeling confident and pretty. Sophia, Mel, Natasha, Mojgan, and Alex are all absolute gems. Each one is incredibly skilled in their craft and takes the time to listen to exactly what you want, while offering expert advice and suggestions. Their attention to detail is unmatched.
5 /5