The Best 12 MEDICAL SERVICES near Naples, FL (Part 3)

My Jsph I have to say, this office Naples and Sante Plus people are very nice. I was there on September 27th for the very first time. I saw the big manager, amazing since of humor, what a pleasant lady driving from Palm Beach county to serve the patients thatssomething. I think thats very, very nice it shows that she cares for the patients. I will definitely refer them to my friends and family. Keep up the good work Sante!

Sheila Maitlen-Godffrey With regards to protocols and procedures set up by our medical system, there are many hoops to jump through to get the services needed for our best care, which can be very trying at times. With that said, it is nice to have a kind staff willing to do what it takes to get that done. Yve (front office) and Solitaire (OM) have bent over backward to get this done for me. They are compassionate and considerate of my needs and a joy to work with. Thank you ladies for your great communication and innerstanding with what you do. Im giving this post a 4 because the company for this practice could do better at refining their systems to make it more efficient and turnkey for the patient as well as the staff. I am giving Yve and Solitaire a 5 Star for their great communication, kindness and efforts to get the job done!

Will Farrell I unfortunately use call your urgent care two times in the past year. My first experience was December 2023. I had insurance and I was forced to self-pay and it took me four months to get my money back from them. I unfortunately had to use them again in May 20 24 and again was forced to co-pay, even though I had insurance that they accepted. We are now in October 20 24 and I’m still waiting for my money back. They bill my insurance company and kept the insurance companies money as well as mine. I’ve contacted their customer service at least a dozen times and I’m continually being told that it’s in process . The care at Collier urgent care was satisfactory, but their back office and billing needs a lot of improvement.

Kevin Russell I was in need for care for back pain. I had never been there, and I dont live in Naples. I was greeted as soon as I walked in, They took my insurance card, gave me paperwork to fill out. When I went up to turn on the paperwork, they told me the copay amount, I paid. Sat down for no more than 4 minutes and was taken back. I was seen immediately, Dr. R listened to me completely, examined and came up with a few things to alleviate the pain. I was in and out in 30 minutes, and that included a shot. Took me longer to get my medicine from the pharmacy! Great experience, dont want to have to go back, but if I had to, I wouldnt hesitate to go there.

Sonia R. I went to the ER and the nurse and security personnel were very nice and unfortunately, it was the doctor who left me disappointed. I was upset at my visit and heard her in the hallway mocking me and letting the other nurse know why I was crying. Nobody wants to be in the emergency room, ever, it’s already a stressful and unpleasant enough situation. Hearing the professional in the hallway making light of how someone reacts was very disappointing. For someone who is supposed to treat someone and care for people’s health, a little empathy would go a long way. Even if she felt it just had to be said and she had a point to make, perhaps not in the hallway where everyone can hear would be more appropriate.

TF Farrow I came in late evening this last August.. I was told this was the best ER in the area, I was greeted by security officer who was very friendly, I went in and there was only 1 other person in the waiting area.. the young man who took my information was friendly and informative.. I had not been in the area long and am here temporarily to get and receive specialized care for chronic health issues.. because Ive had major open heart surgery in the past as well as many chronic ongoing confirmed health diagnosis I know that trying to tell or explain this can be confusing and complicated especially since I have memory recall issues.. so I keep a folder with me for emergencies to help assist me when I must give information. The nurse I saw was in for only a moment, she was professional but had no patience to let me answer her questions,and even with my list given for her to list my medications it still was done incorrectly,I told them I was there because of extreme pain from a fall on my back. I was running a temperature close to 100 degrees and my blood pressure was checked and high.. probably more than normal from pain. I never had blood drawn or anything else done until the nurse returned half hour later to say they would do a x-ray to see if anything major showed up.. I do not take pain medicine but the 30mg shot of toradol gave no relief ( I only said I felt no pain relief but chose to not say anything else for fear of being labeled "drug seeker") which I know happens everywhere. I had the Dr. Benjamin Lehr I believe was his name stick his head in for a fast minute to say no breaks shown.. my records say he did a extensive physical of me, but even with memory issues I can say with surety " He did Not".. I could hear the nurses saying it was late and to hurry me up and out.. I maybe I seemed a simple woman, but as a educated past teacher for many years I am not.. I attempted to ask what else I could do, was told as I was escorted out 2 hrs later to just use heat.. or cold?? I have pulmonary fibrosis and coincidentally after seeing my scan results saw it noted no breaks but bilateral dependant atelectasis.. they never commented on it, never addressed it..and for all they know I could had collapsed lungs.. but I guess thats not relevant. The nicest staff was the young man checking me in who came back and chatted with me throughout my visit, and the kind security man.. I am disabled with Medicare.. now 4months later I have a small balance that I get notices on every week..( I live on a tight budget alone) no mercy in that regard...but the facility was clean, and maybe if not for a weekend night my care would had been a bit more through.. I can say this the ER is better than some and most Ive been too.. so rate that as you may.. but care today isnt like it was when I was a younger woman and I think it is lacking most everywhere you go, if your lucky you are there on the right day,if not to bad, its a game of Russian Roulette no matter where you are. To the non- medical staff working that night..thank you for your kindness and empathy.

VrDynasty They Hung up in my faceafter canceling my appointment less than 24 hours before and 2 weeks after i set it. Very unprofessional and when i called to reset my appointment, i was pushed back 3 weeks and the operator HUNG UP on me afte 5 minutes of trying to reschedule. Pitiful, very unprofessional and rude.

Kathy Weber My husband is trying to get VA disability and the VA requested records from different places. They received from NCH and the surgical center of Naples but not Physicians. I called and they claim they never got a request . I find that hard to believe. If the VA doesn’t get the records my husband will probably not get his request. So we are driving there on Friday. I hope someone is in the office.

Anthony Zientek Your checkout lady Yami is the sweetest, most energetic and nicest person I’ve met! When the doctor gave me crappy news, she brought my spirits up. Even when she collected $400 she still put a smile on my face! I had confusing paperwork from my insurance and needed help to submit my claim. She was so helpful. Didn’t bat an eye when I asked for her assistance. Good people are hard to find. I hope she gets recognize because she deserves it! Thanks Yami!

Karen McGaha Dr. Leach and Caroline took excellent care of me prior to the arrival of Hurricane Milton. They were closing early and still made time for me. They ensured my prescription was called in. They asked a lot of questions, made me feel extremely comfortable and made me feel like a valued patient. I am grateful for their professionalism and concern for my health.

Brittny Senatus Lehigh Regional Medical Center provided exceptional care for my eight-year-old son during a recent asthmatic episode. From the moment we arrived, the triage nurse Stephen was attentive and quickly assessed his condition. The entire staff acted promptly, ensuring he received the necessary treatment without hesitation. Dr.Glenn even had a tissue basketball shoot out with my son. I am beyond grateful for their outstanding care and would highly recommend this facility to anyone in need of urgent medical attention. Thank you to the amazing team for taking such great care of my little one!

DR.DELGADO .MD “I had a great experience at Lehigh regional Hospital. The quality of care was excellent, and the staff was highly professional throughout my visit. From the nurses to the doctors, everyone was attentive, compassionate, and knowledgeable. The facility was clean and well-organized, and I felt like I was in good hands the entire time. I highly recommend this hospital to anyone in need of quality medical care.”

Laura Contreras The best doctors and assistants I have ever met are in that clinic, they have exceptional care, I recommend them to everyone

Erin Coop Front desk staff are atrocious, unprofessional, and extremely disrespectful! They hang up on you repeatedly or place you on hold until you hang up. They do not return calls. Forget asking for a manager because they wont transfer you but will gladly hang up. The business ethics here are trash an im shocked this office is still in business with how they treat any of their patients! Im glad I hadnt wasted any time or money here just trying to get through to someone that wont hang up on you before even getting to schedule your first appointment. As soon as i figure out how to file an official complaint to SW FL regional, I will be!

Kerri Pollack We love Dr. Badra! Shes been so helpful in taking care of our 3 children since moving to Naples 3 yrs ago. Shes very attentive and knowledgeable. Im very grateful we found her.

Lindsey Conner Absolutely horrible. Called weeks in advance to explain we were coming to the area, and would need an appointment for an adopted newborn. Twice the receptionist asked me to come in for a pre-natal appointment, and I had to explain I am not actually the one pregnant. Then once the baby was born, called to schedule and they said just send over the paperwork and we will get you in Monday or Tuesday. When we called Monday again had to explain the baby was adopted, and told to call back Tuesday once we emailed records. Emailed the records, and was then finally told, no we cant see you since you are not local and would not be continuing care, AND the doctor is out the rest of the week. They left us high and dry on day 5 with a newborn due to a significant incapability by the receptionist to properly do her job, and communicate. I have never dealt with a worse receptionist in my life, at any doctors office. Not only that they said they would call us back after talking to the doctor, they did not. Clearly they do not care for patients unless they can make them continued money.

Jory Holmes I had an appointment today at Physicians Regional at Founders Square. This is a little over 30- minute drive from my home. I arrived to find that there was no electricity in the building. I understand that this is not their fault, but employees were in there and when I asked why someone didnt call or text me saying that I wouldnt have an appointment today I was told "We dont have any electricity." Whenever we have had a power outage I still have been able to make phone calls. So I drove a total of 60 plus minutes today to see no doctor and get no logical explanation as to why I was not notified ahead of time. I dont know, does this seem right to you?

Alvin Stewart Veterans should not and should avoid using this medical offices for service. I was referred to one of their offices for urology under Dr. Benjamin Storey and there offices provide the wrong address. When I attempted to call them for the correct address no one pick up the phone and arrived 20 mins late. Receptionist was very rude and refused to reschedule or provide office note to be reimbursed for travel.

Tom & Chrissy Kinman My wife and I were sick after flying last week so we stopped in Oasis Fort Myers. The front desk was polite and efficient and the Dr Jose was friendly and helpful and sent us home with a script for meds. Thanks!

Israel Lopez I was in from out of town and came in for a skin issue. The front desk person was very efficient and polite to get me signed in. The nurse Cathy was very friendly. Dr. Langley was also very nice and thorough. He even gave me a follow up call a few days later to see if the condition had improved which is a first for me. All were experienced and helpful. Easy 5 stars

Bob Bynum I am experiencing mixed emotions while writing this review. I don’t want to sound mean or vindictive with my comments but I’m at the point where something needs to be done. I was admitted as a possible stroke victim. After spending 9 hours in the ER without much information on my situation. I grew restless and disturbed that none was forthcoming. The Hospital staff were all very professional. Doctors, nurses, techs, transportation, food service and housekeeping. Still, something was missing. When I finally got to my room things were better. The staff continued to be most professional. My only complaint at this point is it was now 10 PM and I had not been offered anything to eat or drink. I did ask for and received a cold glass of water. The next day I started having tests conducted. It wasn’t till after several tests, hours and lunch that I met two of my Doctors who discussed with me my situation and a plan of sorts. I was then told I might (would ) need to spend another night in the facility. These Doctors totally Impressed me. I was clear from the conversation they had both totally studied my chart. Their questions were directed at a better under standing of MY situation. Later on I met the Neurologist who was working my case and she too was throughly involved and knowledgeable. It was like they had been studying me all my life. I closed night two out at 9 or 10 o’clock with a late test. Went back to my room and tried to sleep. Day three began With optimism of gettin out. At about 11 am a doctor stopped by. He advised me that one of my tests done yesterday was not yet “read”. At about 1 PM I called the desk and asked to speak or relay a message to DR Vina. The desk told me that was impossible. I asked for an update on my plan from my DR. I was told he was off today. I had to drag the information out of the person that he had be replaced today by Dr Pino. I indicated to the desk person that I needed some information on my situation and I felt I like I was being held without information. She told me that I was free to go and they held no one “ hostage. “ This disturbed me and I disputed her claim. And then, right at the Pinnacle of my anger my Neurologist and her Resident entered the room. They briefed me on the situation and informed me on what was still lacking. I discussed with them MY problem. And my problem as a patient is the screwed up system of information between patient and doctor and the currency of the situation. Also, the crazy way questions are answered by the Red button responders at the nursing station. To be told that I was not being held hostage is not the right choice of words to tell the patient or CUSTOMER. YOU GUYS GET FIVE STARS IN PATIENT CARE BUT A MINUS ZERO IN EFFECTIVE COMMUNICATIONS WITH THE CUSTOMER (patient). Really, this hospital needs help keeping people informed during the transit of the health care system.

Bonnie Rushing I have only seen Dr Dounchis. He is very good. My issue is with the staff. It is virtually impossible to get any response to a call for help. I recently needed help (really needed it) for an injury for which I saw Dounchis just before he left for holiday. The doctor taking his call did not return my call, Dounchis’ nurse did not return call, staff did not return my call. I left message for all three, with no help forthcoming. I had to go to Millenium walk-in clinic to be seen. The surgeons may be good, but if a patient cannot get the office to call when he/she has genuine issue, it does not do the patient much good.