Brett Tolbert I am compelled to express my profound dissatisfaction with the service provided at your facility. This location’s operations are utterly deplorable and reflect poorly on the brand.My aunt’s vehicle, covered under a CarMax warranty, was serviced at this location. Initially, the staff assured us they were equipped to handle the warranty process. However, after diagnosing the issue, it took three weeks of persistent follow-ups to submit the warranty claim, as the manager—reportedly the only one authorized—was repeatedly unavailable due to court appearances and vacation. It then took nearly a month for repairs to commence. The transmission replacement, which should have been straightforward, spanned almost another two weeks, with the mechanic frequently reassigned to minor tasks like oil changes. Promises of updates were consistently broken, and claims of “two hours left” on the repair dragged on for days. We were forced to visit the location repeatedly to ensure progress. After nearly ten weeks, we retrieved the vehicle, only to find radiator fluid spilled all over and a cat having pooped inside the vehicle while in the care of these mechanics. This level of negligence is unacceptable. I provided my contact information for the owner to reach out, but I doubt this will be relayed given the mismanagement I observed. This location’s incompetence, unprofessional staff, and abysmal management tarnish Precision Tune’s reputation. I strongly recommend avoiding this facility for any services. I will be filing a formal complaint with the Better Business Bureau and the corporate offices.
1 /5
Kwahshon Brown I had a great experience getting my oil changed here. The staff was friendly, professional, and explained everything clearly. They got me in and out quickly without trying to upsell unnecessary services. My car runs smoother now, and I’ll definitely be coming back. Highly recommend for anyone looking for quick, honest, and reliable service!
5 /5