Emergency Care Center at UF Health Flagler Hospital - St. Augustine (FL)

1 /5 Tammy Ann: Good morning, I was a visitor there the other day I think Saturday, and my mom was in room 14. I got my visitors pass and the person in the ER desk opened the door for me. I go in a few feet and noticed a person sitting there with a green/blue scrubs. Not sure what dept she’s from but she looked in her mid 50s and looked Spanish.. I asked her where room 14 was and it looked like she was on her phone talking because she said “hold on” to someone. I didn’t know you can be on your phone. Also when coming out, going back into the ED lobby, I passed through the same area and I can hear Spanish music blasting. I don’t think that’s professional. I see that’s there’s no one in that area but I still think it’s unprofessional to play music loud. I Managed to take pictures of the area and worker that was on her phone and playing music really loud. I wasn’t sure what area she was in.. but as I was leaving, I managed to get these photos

4 /5 Debbie Van Dijk: Hospital ER has vastly improved since UF took over. More efficient and quickly check you out . So very clean now! I hope the whole hospital has improved this much. Felt much safer here than the last time I was there. I had to have emergency care a few months ago , refused to go here. I went to the ER from St. Vincents on 210. They are awesome. UF is getting there!

1 /5 Joe Dephilips: Sorry I had to give a 1 star really deserved nothing. Worst experience I have ever had. Had surgery on 10/22 started having breathing issues by Friday. My DR/ Surgeon told me to go to ER to rule out an embolism. Went to UF signed in at which point they sent me to triage. They took my vitals and I informed them of surgery 2 days prior, breathing issues and DR’s concern of an embolism. They acknowledged all of it and then wheeled me out to the waiting room where I sat for 3 hours and never saw another person again. At that point I finally left and went to Baptist South. UF was calling people in order by the time they came instead of severity of peoples issues.

5 /5 A. D. Wolfe: I was touring with a band through St Augustine and experience some pretty aggressive pain in my side. I went to get the pain checked out at Flagler ER and was admitted quickly, they got to work fast, did some imaging, and eventually landed on a kidney stone. They had me in and out in an extremely reasonable amount of time. The staff were friendly and knowledgeable, I absolutely recommend it.

1 /5 Lynette Walther: Suffering from extreme pain and gross facial swelling from having a tooth removed four days prior, I was unable to reach anyone at my dentists office, it being a holiday weekend. Rx pain killers and antibiotics I was taking had no effect. So we went to the ER, BUT rather than telling me right away they did not deal with dental issues (as if my mouth was not part of my body!), I waited nearly three hours, never seeing any physician — only a couple nurses who came in to get my details and a scheduling person and a payment collector who asked for a $100-co-payment. Eventually the scheduling person told me there was nothing they could do other than prescribing a pain killer and antibiotics — which I already told them I was using and which did not help. So we left. But as we walked out, a person at the admitting desk yelled out "GOOD LUCK!" And THAT basically was all I got out of spending three hours there.