1 /5 Nathalie Espinal: They have had a sign posted in their lobby that with every 5 star review you get entered to win a teeth cleaning kit. Do not be misled by the reviews. I do not recommend going here. I have never had issues with a medical facility like this one. Even some of the staff have told me they were shocked by the negligent care I was receiving.
1. I was told my crown would come in in 2 weeks and they did not have it ready for me until after 6 weeks. (I had to call every other week and essentially pester them until it was ready. You’re not supposed to have temporary crowns in for longer than 30 days cause it can cause infections and other issues but based over how they handled by case I guess this office doesn’t care about that.)
2. During crown placement, it was the complete wrong color and way too big so I couldn’t bite down on my other teeth. The dentist got annoyed with me when I pointed this out. He adjusted it, I told him it still didn’t fit with my bite well, and he told me to manage my expectations stating that crowns will “never fit like normal teeth” when during the consultation he literally told me it would fit perfectly.
3. I was told to come in at “any time” to pick up a prescription prior to crown placement; however, upon arrival, the front desk worker had me wait almost an hour on my lunch break just to tell me there was nothing they could do for me since their printer was down. When I asked if they could just write the prescription on a pad or call it in I had to go back and forth with her just to get her to ask the dentist… and guess what? Calling the prescription in was not an issue.
4. During the temporary crown placement the dentist kept splashing water all over my face and glasses with no awareness. With all the water in my mouth, somehow the suction fell on the ground and he never replaced it so he just left my mouth super uncomfortable and I was nervous any movement would have me choke on the water.
5. He told me to hold down a bite for 5 minutes until he came back to ensure the temporary crown would stay; however, I timed it and he had me hold the bite for over double that amount of time.
6. For the crown, I reviewed the estimate and compared it to my Evidence of Coverage on my insurance website. They were planning on charging me more than my listed copay so I’d been trying to get in touch with their “billing specialist” to fix the discrepancy. Their “billing specialist” is unreachable and that’s probably how they get away with over charging people.
7. They have ignored any request I made for them to send the estimate to my insurance to ensure my copay is accurate.
I highly recommend reviewing your copayments in your Evidence of Coverage available for review with your insurance and compare the diagnosis codes billed.
