Thomasville Road Dental Care - Tallahassee (FL)

1 /5 Topher Sherman: Garbage office. I liked the dentist and hygienists here, but the communication is horrendous. In 3 years, I’ve never once gotten a call back when I’ve had questions. Appointments often take hours and hours because they overbook. Then today, I show up to an 8:30am filling appointment, to be told suddenly that they don’t take my insurance anymore. Said I was supposed to have gotten a letter, which I absolutely did not. They sure did call me a few weeks ago to reschedule my original appointment to today. Nobody bothered to say by the way, we don’t take your insurance anymore. I had this appointment scheduled months ago, now I have to search for a new dentist and likely wait months yet again to start all over, probably pay for a whole new set of X-rays and who knows what else, and pray the cavities don’t get worse. After 3 years as a patient here, thanks for treating me like my time, money and the health of my teeth don’t matter at all.

5 /5 deshantia brown: Very friendly environment since day one of me becoming a patient. Even though Im uncomfortable with my appearance as far as my teeth is concerned, THEY have never made me feel uncomfortable or like Im being judged. They make me feel like they really WANT to help improve my situation. Yes, it is their job to do so and yes they are getting paid but they make me feel like I am more than just a patient . Thank you to Dr. Butler and all the Dental hygienist who work so nicely to make my time there more pleasant..

1 /5 Cody Howard: The dental care itself is excellent and the staff are courteous and professional. However, my overall experience has been remarkably frustrating due to operational inefficiency and ineptitude - to the effect that I have had to take my business elsewhere. Despite my initial confidence in the practice, I encountered repeated scheduling errors, mishandled insurance details, and duplicate patient profiles that created confusion and delays. These process failures directly contributed to a worsening of an existing condition to the effect that the necessary procedure will now be far more expensive (and unpleasant). This was an avoidable difficulty and complication. It is disappointing to see such great opportunity and clinical talent torpedoed by administrative disarray. I hoped to remain a patient here, but the lack of reliable patient care process renders that untenable. I hope you all have better luck in the future.

1 /5 Sam Ashoo: Something changed in the past year. Last visit was told my child had 4 cavities needing work. I asked for a referral to a Peds dentist, who did their own X-rays and exam and said nothing was wrong. Can’t tell you how disappointed I am with Thomasville Dental resorting to unnecessary services. Best to choose somewhere else for your dental needs.

5 /5 Shsron Zedella: Very friendly and polite staff, from the front desk to the dental assistant to Dr. Butler. I had a great experience and would definitely recommend this office.